Customer Support SW Engineer

7 giorni fa

Cernusco sul Naviglio, Lombardia, Italia Kion Group AG A tempo pieno
Dematic is looking for a talented Hot-Line Engineer, to be hired with a permanent contract, for its premises in Cernusco Sul Naviglio. He/She will cover SLA in terms of Remote Service Support for all Dematic Italy circular sorter installed base mainly on Europe Level and partially on Global level and will maximize Customer Satisfaction by Remote Troubleshooting and RCA, reporting in the most effective and efficient way. What we offer:

Career Development Competitive Compensation And Benefits Pay Transparency Global Opportunities Tasks and Qualifications:

The Remote Service Engineer is going to work on: Remote Troubleshooting related to Dematic Italy Sorter Installed Base Root Cause Analysis Feedback to customers through failure report and follow up of failures Remote monitoring and analysis of system performance and reliability Finding and development of improvements Monitoring and mapping the sites Predictive Maintenance According to the indication of CoE team leaders to prepare software changes Remote support CoE engineers when requested Prepare and monitor sorter statistics on live system Provide remote support to specific critical customers during ramp-up phase Provide 24h remote support for CS Provide customer recommendations in terms of Maintenance Check customer satisfaction Who are we looking for? A candidate with the following features: Minimum of

2 years

of

experience

in a similar role Experience in troubleshooting and problem-solving methodology Availability to work on shifts Knowledge of

SW programming (C/C++ software experience) Knowledge of real-time

OS Ability to read electrical and mechanical drawings Health and Safety awareness Knowledge of Microsoft Office package PLC Programmer & Siemens TIA Portal Electrical/Mechanical/Control knowledge in an Industrial environment About Us

KION Supply Chain Solutions (KION SCS) is an operating unit of the KION Group, consisting of the two strong and successful brands Dematic and DAI. Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. The company is headquartered in Atlanta with engineering centers, manufacturing facilities and service centers located in more than 25 countries, and also owns the software company, Digital Applications International Limited (DAI). DAI, acquired by Dematic in 2020, specializes in logistics automation solutions with offices in the US, UK and Switzerland. The KION Group is among the world's leading suppliers of industrial trucks and supply chain solutions and has a global network of more than 42,000 employees. Its portfolio encompasses forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains. Across more than 100 countries worldwide, the KION Group's solutions improve the flow of material and information within factories, warehouses, and distribution centers. Our Linde and STILL forklift brands serve the premium industrial truck segment. Dematic is a global leader in automated material handling. Together, we are shaping the future and are among the best in our industry. Our culture is driven by our shared KION Group values – integrity, collaboration, courage and excellence.

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