IT Logistics Manager

The IT Logistics Manager is responsible for the overall management and operational efficiency of the hardware logistics center, ensuring timely and accurate staging, configuration, and shipment of IT assets (primarily laptops, desktops, and peripherals). This role oversees daily operations, manages staff, maintains inventory accuracy, ensures compliance with customer SLAs, and continuously drives process improvements in productivity, quality, and cost efficiency. Key Responsibilities Operational Management Lead day-to-day operations of the hardware logistics center, including receiving, staging (via SCCM or other tools), quality control, packing, and shipping. Ensure all equipment is staged, configured, and shipped according to client specifications, timelines, and SLAs. Oversee coordination with IT deployment teams for imaging and configuration workflows. Maintain an efficient workflow that balances throughput, quality, and cost. People Management Lead, train, and motivate a multidisciplinary logistics team (technicians, QC specialists, and shipping clerks). Schedule staff, manage workloads, and ensure adequate coverage for daily targets (e.g., 150–200 devices/day). Foster a culture of accountability, safety, and continuous improvement. Inventory & Asset Control Oversee inbound/outbound logistics, inventory accuracy, and stock reconciliation. Maintain asset records in internal systems and ensure proper tagging and traceability. Manage defective or returned hardware, coordinating with vendors or service teams for resolution. Process & Quality Improvement Monitor performance metrics (throughput, accuracy, SLA adherence, returns). Implement standard operating procedures (SOPs) and continuous improvement initiatives (Lean, 5S, automation). Collaborate with engineering and digital workplace teams to optimize imaging and deployment efficiency. Serve as the primary operational contact for customer delivery managers and internal stakeholders. Provide regular reporting on performance, risks, and improvement actions. Support audits and compliance checks (ISO, ITIL, or customer-specific standards). Health, Safety & Compliance Ensure compliance with workplace safety standards and data security requirements. Maintain an organized, safe, and clean work environment. Job Requirements Required Skills and Experience 5+ years of experience in logistics, warehouse, or IT asset management operations; at least 2 years in a leadership role. Strong understanding of asset management. Strong understanding of IT hardware lifecycle management (receiving, imaging, shipping, RMA). Experience with SCCM / Intune / MDM workflows for staging and configuration. Proficient in ERP/WMS systems and Microsoft Excel/Power BI for reporting. Excellent leadership, communication, and organizational skills. Knowledge of Lean / Six Sigma principles is a plus. Fluent in English (and local language, if applicable). What we offer Soft skills and technical training for current and emerging products and technologies; Career development: opportunity to grow within the team; Special referral bonuses for recommending your friends; A monthly budget for flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism; Flexible working hours and work from home, aligned with project needs; Friendly team who is eager to meet you. What's next It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at for verification. Key Points to Remember Legitimate job offers only follow interviews conducted with our hiring managers or clients. We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. #J-18808-Ljbffr