Support Engineering Manager
2 settimane fa
Are you passionate about automation, designing processes, simplifying work, and launching innovative technology products? We are looking for a Support Engineering Manager who will lead a team of Support Engineers, dive deep into processes, and invent and simplify with a high degree of ownership.Key ResponsibilitiesLead a team in providing critical product support to our business teams worldwideLead multi‑team projects and resolve complex support issuesEngage with operations, product, development, and program stakeholders to document requirements, create functional specifications, and generate process mapsDesign, develop, test, launch, and improve self‑service software products such as Paramount workflowsOperate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflowsEngage with software development teams to understand and guide evolving program technologyDeep dive technical product or operational issues to propose and implement simple and effective solutionsDevelop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs)Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous improvement methodologiesDrive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentationComplete analysis and present periodic reviews of operational performance and KPIsThink proactively and work to prevent support issues before they are realizedPlay a significant role in hiring, mentoring, and training employeesAbout the TeamThe Trustworthy Shopping Experience (TSE) team strives to guarantee customers a trustworthy shopping and ordering experience so they can shop with confidence on Amazon. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.Basic QualificationsA Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field3+ years of people management experience leading System Development teams4+ years of software development, or 4+ years of technical support experienceExperience scripting in modern program languagesExperience troubleshooting and debugging technical systemsExperience engaging and influencing senior leaders using both verbal and written communication toolsPreferred QualificationsKnowledge of web services, distributed systems, and web developmentExperience troubleshooting & maintaining hardware & software RAIDExperience with REST web services, XML, JSONExperience managing on‑call support coverage, escalation and critical issue managementExperience in root cause analysis and error correction, identifying changes to procedures and systems to implement long‑term fixes and avoid repeating issuesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr
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Support Engineering Manager
2 settimane fa
Pisa, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoAre you passionate about automation, designing processes, simplifying work, and launching innovative technology products? We are looking for a Support Engineering Manager who will lead a team of Support Engineers, dive deep into processes, and invent and simplify with a high degree of ownership.Key ResponsibilitiesLead a team in providing critical product...
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Support Engineering Manager
2 settimane fa
Pisa, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoAre you passionate about automation, designing processes, simplifying work, and launching innovative technology products? We are looking for a Support Engineering Manager who will lead a team of Support Engineers, dive deep into processes, and invent and simplify with a high degree of ownership.Key ResponsibilitiesLead a team in providing critical product...
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Support Engineering Manager...
1 settimana fa
Pisa, Italia Amazon A tempo pienoAre you passionate about automation, designing processes, simplifying work, and launching innovative technology products?We are looking for a Support Engineering Manager who will lead a team of Support Engineers, dive deep into processes, and invent and simplify with a high degree of ownership.Key Responsibilities- Lead a team in providing critical product...
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Support Engineering Manager
2 settimane fa
Pisa, Italia Amazon A tempo pienoAre you passionate about automation, designing processes, simplifying work, and launching innovative technology products? We are looking for a Support Engineering Manager who will lead a team of Support Engineers, dive deep into processes, and invent and simplify with a high degree of ownership. Key Responsibilities Lead a team in providing critical product...
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Support Engineering Manager
2 settimane fa
pisa, Italia Amazon A tempo pienoAre you passionate about automation, designing processes, simplifying work, and launching innovative technology products? We are looking for a Support Engineering Manager who will lead a team of Support Engineers, dive deep into processes, and invent and simplify with a high degree of ownership. Key Responsibilities Lead a team in providing critical product...
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Global Support Engineering Manager — Automation
2 settimane fa
Pisa, Italia Amazon A tempo pienoA leading e-commerce company in Pisa is seeking a Support Engineering Manager to lead a team of Support Engineers. In this role, you will drive critical product support, manage software development efforts, and improve operational efficiencies. Ideal candidates will have a Bachelor's degree in Computer Science and substantial experience in software...
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Global Support Engineering Manager — Automation
2 settimane fa
Pisa, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoA leading e-commerce company in Pisa is seeking a Support Engineering Manager to lead a team of Support Engineers. In this role, you will drive critical product support, manage software development efforts, and improve operational efficiencies. Ideal candidates will have a Bachelor's degree in Computer Science and substantial experience in software...
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Engineering Manager Python
7 ore fa
Pisa, Italia Canonical A tempo pienoEngineering Manager / Team Lead (Python Italian Speaking) Remote Italy to €90,000Do you have strong leadership skills combined with a Python software development background and fluent Italian language skills?You could be progressing your career in a senior, impactful Engineering Manager role as part of a friendly and supportive international team at a...
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Technical Documentation Manager, Support Engineering
1 settimana fa
Pisa, Italia Canonical - Jobs A tempo pienoDocumentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation. The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to shape Canonical's internal...
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Support Engineering Manager
3 settimane fa
pisa, Italia Canonical A tempo pienoCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers,...
