Customer care specialist
1 settimana fa
STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.As a Customer Care specialist for the Direct Consumer for the UK (m/f/d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points.Key ResponsibilitiesThe resource assigned to the role will be responsible for:- Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;- Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;- Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;- Processing product returns and replacements;- Collection and management of any complaints and claims;- Management reported problems and shared them with the various company departmentsSkills & qualifications- Advanced knowledge of English, both spoken and written. Mother tongue knowledge required- Fluency in German/French and Italian is considered a plus- Minimum experience gained in customer service activities- Time management skills- Good use of PC. SAP/SALESFORCE knowledge is preferred- Strong speaking and communication skills- Ability to listen and empathize- Problem-solving skillsMindset and intrapersonal skills- Service and service-oriented mentality, in particular towards private customers- Sales aptitude and reliability- Ability to communicate and present on various channels- Structured, organized, and able to manage complex processesAre you curious about our values? Explore them hereInterested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).
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Customer Care
2 giorni fa
Castelfranco Veneto, Italia During A tempo pieno**During SpA** è regolarmente autorizzata dal Ministero del Lavoro ai sensi del D.lgs. 276/03 (Aut. Def. Min. Lav. Prot.1180/SG del 13/12/04), con filiali su tutto il territorio nazionale. La struttura del nostro network e la professionalità del nostro staff ci permettono di studiare e realizzare progetti complessi nell'ambito della pianificazione e...
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Customer care specialist
2 settimane fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
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Customer care specialist
2 settimane fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
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Customer care specialist
1 settimana fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
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Customer care specialist
1 settimana fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
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Customer care specialist
2 settimane fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
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Customer care specialist
2 settimane fa
castelfranco veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
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Customer Care Specialist
2 settimane fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
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Customer care specialist
7 giorni fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
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Customer care specialist
5 giorni fa
Castelfranco Veneto, Italia STIGA A tempo pienoSTIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in...
