Omnichannel customer sales experience analyst senior manager

2 settimane fa

Lombardia, Italia LHH A tempo pieno

Per una realtà che opera in ambito travel ricerco un / una Omnichannel customer sales experience senior manager. La figura riporterà all’Omnichannel director e sarà responsabile di creare una strategia unificata in modo da unire strategie di customer contact sia lato “umano” che digitale. Il ruolo ha una forte componente di analisi dato che dovrà essere in grado di leggere e interpretare data point e insight provenienti dai diversi canali. Il ruolo rappresenta un elemento cruciale all’interno dell’azienda in quanto le sue strategie e analisi avranno un impatto diretto sulle vendite andando a migliorarne le performance. ResponsibilitiesGuidare la revisione settimanale delle performance dei canali Assicurare che i KPI commerciali siano tradotti in piani operativi concreti Monitorare l’efficacia di campagne e promozioni tramite analisi ROI Agire come interfaccia chiave tra i vari canali e gli stakeholder aziendali Garantire che le priorità commerciali strategiche siano correttamente implementate nei canali Coordinare le routine di pianificazione con i team Sales a livello di mercato Gestire un modello unificato di dati di performance per tutti i canali Direct Sviluppare previsioni a breve e medio termine Fornire trend diagnostici e insight strategici a supporto delle decisioni di Marketing & Sales Supportare l’implementazione di iniziative strategiche volte a migliorare le performance di vendita Monitorare l’avanzamento delle priorità commerciali cross-canale e specifiche per ciascun canale Your ProfileAver maturato almeno 7 anni di esperienza nel ruolo Esperienza consolidata in ambito strategico e analisi dei dati legati al mondo marketing & sales Buona conoscenza della lingua inglese Cosa offriamo :Contratto a tempo indeterminato RAL commisurata all'esperienza Ticket 10 giorni di smart working al mese Possibilità di relocation con housing per i primi 12 mesi Sede di lavoro Genova #J-18808-Ljbffr

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