Bilingual Credit Counselor
3 settimane fa
About Navicore SolutionsNavicore Solutions is a non‑profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well‑being of individuals and families through education, guidance, advocacy, and support.Navicore Solutions currently has open Bilingual Counselor positions in our Counseling Department. This is a full‑time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.ShiftsFlexible 40‑hour schedule within business operating hoursPay Rate$20.37 per hourWhat will you do as a Bilingual Counselor?As a Counselor, you will help individuals and families who are experiencing financial hardship. You will provide your clients with available options and assist them in selecting a solution that fits their situation. You will provide counseling over the phone in a call center environment, and will use your newly acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.What To ExpectProvide financial counseling by upholding the standards of the counseling model to consumers in need. The position has many processes and procedures to maintain both in counseling delivery and data capture.Lengthy phone communication with consumers, client referrals and industry representatives.Requires attention, focus and being available for inbound calls in a remote work environment free from background noise and distractions.Ability to handle periods of high call volume, phone interactions, and meet performance standards.Connect with consumers by phone and capture all aspects of the communication and data points using the organization's proprietary software CMS platform.Ability to multi‑task and use several software applications including the agency's CMS, outlook, Adobe, Word and a smart phone.Basic QualificationsHigh School Diploma or EquivalentMust be fluent in English and SpanishAt least 2 years of experience in customer service, call center environment, finance, case management or social servicesMust be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phoneRequired to obtain NFCC and HUD Housing Counselor Certification within 6 months of startAbility to communicate effectively and professionally over the phone in a high volume in‑bound call center environment.Coachable and agreeable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management teamAbility to pass a pre‑employment screening process including criminal background check and drug screenPreferred QualificationsExcellent time management, multi‑tasking, communication and organizational skillsMust have the ability to show compassion while maintaining a distinct level of directionUnderstanding of call‑center and productivity requirementsBenefitsMedical, Dental and Vision benefits within 90 days of hireGenerous paid time offStudent Loan Forgiveness Opportunities403(b) Retirement PlanRecognition for performanceTo learn more about Navicore Solutions, please visit our Careers site: Customer Service Reps, Collections, Sales Reps, Mortgage & Real Estate professionals and
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Bilingual Credit Counselor
2 settimane fa
Rome, Italia Altro A tempo pienoAbout Navicore SolutionsNavicore Solutions is a non‑profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery,...
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Bilingual Credit Counselor
2 settimane fa
Rome, Italia Altro A tempo pienoA non-profit organization is seeking a Bilingual Counselor to provide financial counseling to individuals and families facing financial challenges. This remote full-time position requires fluency in English and Spanish, along with experience in customer service. Key responsibilities include assisting clients over the phone, using proprietary software, and...
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Bilingual Credit Counselor
2 settimane fa
Rome, Italia Settore immobiliare A tempo pienoAbout Navicore Solutions Navicore Solutions is a non‑profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery,...
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