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Warranty & Customer Quality Engineer

4 mesi fa


Riva presso Chieri, Italia Experis A tempo pieno
Mission Come Warranty & Customer Quality Engineer sarai il punto di riferimento per l’azienda e per il cliente sia per la gestione delle richieste di garanzie sia per quello che concerne la gestione dei reclami. Come il tuo contributo farà la differenza Come Warranty & Customer Quality Engineer ti occuperai nello specifico di: Coordinamento dell'intero processo di richiesta di garanzia e conduzione di analisi in base alle esigenze del cliente; Supporto nella raccolta dati dai clienti e dai portali clienti per i processi di reporting della garanzia;Revisione dei Contratti di Garanzia del Cliente;Garantire la gestione dei reclami del cliente: comunicare all'interno del gruppo di lavoro le problematiche, promuovendo l'analisi per identificare le cause profonde e la definizione di azioni correttive da intraprendere nel team e testarle sul campo per monitorare il comportamento del prodotto nell'applicazione;Verificare e garantire l'attuazione e l'aggiornamento dei piani d'azione in risposta a reclami, visite dei clienti, audit; Quando necessario e/o opportuno effettuare controlli qualitativi sul materiale durante le diverse fasi del processo in collaborazione e con il supporto di ispettori della qualità per garantire il mantenimento dei requisiti del cliente;Gestire il PPAP del cliente durante il progetto: preparazione della documentazione PPAP specifica in base alle esigenze di ciascun cliente, utilizzando i portali;Experis è la società IT & Technology del Gruppo Manpower.
Le persone e le loro competenze sono il nostro successo e insieme ci poniamo come partner tecnologici dei nostri clienti attraverso servizi e soluzioni.
Vogliamo essere artefici, proprio insieme a te, di un ambiente di lavoro innovativo, stimolante e flessibile, attraverso i nostri Valori: People, Knowledge e Innovation.
Experis ricerca Warranty & Customer Quality Engineer per potenziare la divisione Automotive nella sede di Torino.Le caratteristiche della persona che si unirà al Team Experis
• Laurea o diploma ad indirizzo tecnico;
• Almeno 3 anni di esperienza maturati in ambito automotive nel ruolo di customer quality engineer
• È necessaria un'ottima conoscenza del pacchetto MS Office, in particolare del file.xls;
• Ottima conoscenza della lingua inglese;
• Competenza nella gestione delle garanzie;

Cosa offriamo
Lavorerai in un gruppo multinazionale che per il quattordicesimo anno è nella classifica delle "World’s Most Ethical Companies".
Manpower ha scelto di certificare il proprio impegno per la Responsabilità Sociale con la Certificazione Etica SA8000, per garantirne una valutazione e parametri oggettivi di misurazione. Il nostro non è solo uno slogan, crediamo nel talento Il tuo sarà valorizzato attraverso percorsi di formazione e sviluppo personale e professionale.
Offerta: CCNL Commercio, tempo indeterminato, livello di inquadramento e RAL da commisurare in base all’esperienza del/la candidato/a
Benefit: accesso a corsi di formazione soft skills e tecnica; buoni pasto; convenzioni welfare.
Sviluppo: Career coaching: in Experis ogni persona disegna il piano di sviluppo professionale con il proprio Manager, a partire dall’identificazione di un learning path e obiettivi annuali assegnati e verificati attraverso un sistema di review annuale
Sede di lavoro: Torino