General Manager — Resort

General Manager Resort (Italy) Location Anonymous Central Italy Salary 70000 gross per year Starting date November 2025 (or to be discussed) Job Summary The General Manager will oversee all aspects of the resort’s daily operations ensuring the highest standards of service, guest satisfaction and profitability. The role requires strong leadership, financial acumen and a deep understanding of the Italian luxury hospitality market. Key Responsibilities Guarantees the excellence of the guest experience in the resort. Ensures an excellent employee experience within the resort and takes the necessary measures to improve onboarding, engagement and development. Embodies the spirit, values and managerial behaviors through leadership and stakeholder relationships including maintaining strong ties with the local ecosystem. Manages the resort efficiently and responsibly driving operational and financial performance while ensuring control and compliance with all key parameters including legal and safety aspects. Takes full responsibility for the functioning of the resort within the allocated operational resources framework and timelines. Uses your experience and knowledge to address key corporate operational challenges collaborating effectively with various departments and contributing to cross‑functional projects. Requirements The General Manager reports directly to the Board of Directors. Informs and updates the Board regularly on the progress of the season through meetings and reports. Works closely with all corporate departments (HR Finance Marketing) and with external professionals and partners supporting resort operations. Collaborates closely with local partners and authorities. Leads, inspires and develops the team reporting directly to him / her. Discusses and provides input on mobility development and career planning with the Corporate HR Manager. Hospitality & Guest Relations Task 1 : Build a strong relationship with guests ensuring each guest feels unique. Maintains close personal and professional relationships with guests in the resort. Anticipates guest needs and exceeds expectations. Manages conflict situations with active listening, flexibility and responsiveness. Task 2 : Transmit corporate values to the team and ensure the spirit is reflected throughout. Encourages the team to regularly put themselves in the guest’s position and show empathy. Analyzes guest satisfaction and proactively implements solutions. Makes decisions on service adjustments based on field feedback and communicates these to Corporate Management. Working with corporate support teams ensures local regulations concerning guests are properly applied. Talent Development Task 3 : Inspire the team. Unites the team around a shared vision for the season aligning goals and results. Personifies the company culture and holds the team accountable to its values and managerial behaviors. Organizes regular updates meetings and social events for teams. Task 4 : Manage the management team. Establishes and maintains management routines to ensure smooth resort operations and accountability within the leadership team. Uses delegation to develop direct reports competencies. Provides regular constructive feedback to support professional growth. Ensures managerial compliance with the Ethical Charter. Demonstrates exemplary leadership and courage in all situations. Task 5 : Ensure HR processes are implemented. Contributes to external recruitment in collaboration with the HR Department. Ensures the proper implementation of team‑building processes (advance preparation discussion of HR priorities with Management and HRD visits to corporate offices to finalize team selection facilitates internal mobility between hotels). Identifies talent, provides guidance and facilitates development. Invests in employee retention initiatives. Ensures compliance with HR processes and labor regulations (non‑discrimination, equal treatment, hiring of foreign employees, use of fixed‑term or temporary contracts, working hours, rest days and paid holidays). Has authority to apply disciplinary actions in coordination with Corporate HR. Task 6 : Safeguard the quality of labor relations and compliance with labor law. Ensures constructive professional relationships with the resort’s local partners. Organizes regular briefings and meetings with social partners. Shares joint responsibility with managers for maintaining a positive social climate. Ensures compliance with local labor regulations related to employee representation, trade union rights and collective agreements in collaboration with HR. Immediately informs the Board and HR Director of any conflicts or sensitive situations. Business Task 7 : Achieve planned financial objectives and optimise resort profitability. Leads operational reviews analysing actual and forecasted financial reports. Drives the implementation of local sales initiatives and the optimisation of in‑resort revenue. Builds and maintains relationships with local partners. Delegates audit follow‑ups to appropriate managers while ensuring full compliance with corporate procedures. Operations Task 8 : Implement an organisation aligned with the brand identity. Applies the guidelines established by the company. Adapts the organisation based on the rhythm of the season and the resort’s specific features (key events, clientele type, occupancy levels, etc.). Task 9 : Anticipate and manage risks in compliance with health, hygiene and safety regulations. Ensures that teams follow all HHS (Health Hygiene & Safety) regulations and that corrective and preventive actions are taken for any non‑conformities. Guarantees a safe, healthy and respectful environment to protect people, property, business and brand image. Oversees the implementation and monitoring of HHS obligations: conducts regular inspections, identifies health, hygiene and safety issues and establishes corrective action plans (including food hygiene and logistics). Manages critical situations and crisis procedures within the resort informing the Board and corporate support teams. Task 10 : Ensure the digital strategy is implemented across all resort operations. Ensures that digital tools are effectively used and adopted by teams to manage resort activities. Monitors the resort’s social media presence ensuring alignment with the brand. Required Skills Proven experience as a bartender in a fast‑paced nightlife or hospitality environment. Excellent knowledge of mixology and drink presentation. Strong communication and interpersonal skills. Positive, energetic attitude with a team‑player mindset. Tattoos and piercings are welcome. We celebrate individuality. English proficiency required. Key Skills Veterinary Experience Hotel Experience Hospitality Experience Cost Management Management Experience Conflict Management Housekeeping Management Property Maintenance Hotel Management Financial Report Interpretation P&L Management Supervising Experience Employment Type Full Time Experience years Vacancy 1 Monthly Salary 70000 - 70000 #J-18808-Ljbffr