Senior Localization Quality Manager

OverviewAbout TranslatedTranslated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a blend of adaptive neural machine translation technology, a large network of vetted, native-speaking translators, and AI-enabled translation tools.By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.We are looking for a Senior Localization Quality Manager. We seek a Senior Quality Manager for our Enterprise clients who will drive quality initiatives for both human and machine translation workflows, working with translators and directly with top clients in the digital space.Role and LocationWe are offering an in-house position at our Headquarters in Rome. The Senior Quality Manager will define and manage all quality-related activities for one or more clients, ensuring the highest level of quality in deliverables. This includes defining quality requirements for human and MT output, training and monitoring linguists, defining and executing machine translation engine quality improvement activities, reporting on quality internally and to clients, and handling quality feedback and escalations from the client. The role involves collaborating with Community Managers, Data Scientists, and HQM for efficiency, quality at scale, and profitability, and creating new processes to measure both human and machine translation quality. A data-driven approach to strategy and activities to improve quality is a significant aspect of the role.ResponsibilitiesDefine quality requirements and frameworks for assigned clients, both for human and MT workflows.Develop client or service-specific training and testing programs. Collaborate with CMs to recruit the best resources and negotiate rates. Carry out hands-on training and individual performance improvement plans to help freelancers reach required quality standards on projects.Manage linguistic assets for clients, including machine translation, translation memory, glossaries, and style guides.Oversee teams of linguists, Language Experts and Language Leads for assigned clients, monitoring and improving performance to ensure high-quality outcomes.Analyze quality using data-driven metrics and define actionable insights for continuous improvement.Serve as the primary QM point of contact with clients, attending meetings and presenting quality data and improvement plans during business reviews.Collaborate with other departments to ensure a seamless and efficient workflow between teams for assigned clients.(Optionally) Manage a team of Quality Managers, aligning with team goals and professional growth.Requirements5+ years experience in the localization industry with a focus on Quality Management.Excellent knowledge of English and preferably another language.Excellent computer and web skills required.Proven experience with and understanding of both human and machine translation quality best practices.Proven analytical skills with the ability to define improvement plans based on data analysis.Excellent interpersonal and communication skills.Excellent fluid intelligence and high work ethic.Preferred experience in teaching or training.Preferred working experience or University studies in business, management or translation.Preferred experience in people management.Headquarter and BenefitsHeadquarter (Rome - Italy)Translated is hosted at Pi Campus, a working environment with offices designed to foster talent growth.Benefits and PerksWe provide a supportive environment that fosters growth, including career coaching, networking opportunities, fully equipped kitchens, spaces for relaxation and socializing, and after-work gatherings. We offer physical and mental well-being benefits such as massages, a swimming pool, sauna, sports activities, and a confidential psychological support service. We also provide a Support Fund and legal advice, immersive company retreats, and access to learning and development opportunities.Diversity StatementAt Translated, we proudly embrace and celebrate individual qualities regardless of race, sexual orientation, gender identity, or differences. We are an inclusive and equal-opportunity employer committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.Privacy Policy#J-18808-Ljbffr