Assistant Housekeeping Manager

About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the locationA rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.About the roleThe Assistant Housekeeping Manager will assist the Assistant Director of Housekeeping to lead staff and control the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. The ideal candidate excels at anticipating guest needs, delivering personalized service, and maintaining the highest standards in alignment with brand policies and service philosophy.What you will doBe a part of the opening teamAssists in leading staff and operations in related departments to ensure consistency in guest service and adherence to operational standards.Assists in recruitment, training, and staff schedules and implementing corrective action when necessary to maintain high service standards.Ensures communications and follow‑up on any problems, guest requests or special requirements.Assigns staff to complete the activities needed for the day.Inspects all areas of responsibility daily to ensure that standards are being met, staff are being supported, and guest needs are being met.Acts as the senior manager on duty in the absence of senior leadership, taking swift and appropriate action in emergency, safety, or guest‑related situations.Maintains accurate inventory records.Participates in periodic Linen, Uniform and Supplies Inventories and recommends appropriate actions passed on to Manager.Maintains all areas of department including storage facilities and product inventory areas are organized and well maintained.Supports effective operation of the Laundry/Valet Department by assisting the department when needed.Ensures that equipment is properly maintained.What you bringMinimum 2+ years experience in a similar role, in a luxury hotel setting preferred.Requires excellent leadership skills, and the ability to motivate and challenge a diverse team.Computer proficiency with knowledge of hotel operating systems.Ability to manage multiple priorities in a fast‑paced environment.This role has direct contact with guests and as such, good communication skills are a necessity.Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.Be able to work in a standing position for long periods of time up to 8 hours a day.Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States.Ability to speak Spanish strongly preferred.What we offerLucrative salaryMarket‑leading benefits package that includes Medical, Dental, Vision, and 401K with employer matching all starting at 30 daysTime off plans starting on the day of hireAn opportunity to be a part of a cohesive team in an inclusive work environmentComplimentary and discounted hotel stays around the worldWellbeing and mental health initiatives and focused companyEmbracement and promotion of diversity in our workplaceComplimentary employee meals and beveragesTuition reimbursementVisa RequirementsUS work authorization is required.Equal Employment OpportunityFour Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website.#J-18808-Ljbffr