Head of Operations

Join to apply for the Head of Operations (m/f/d) role at Prestatech . Prestatech is revolutionizing credit decisioning through bank account data scoring and document automation powered by proprietary technology. With offices in Milan and Berlin, our diverse team of 20+ nationalities serves banks, FinTechs, and credit brokers across Europe. Founded in 2021, we have raised €8 M and are expanding our intelligent document processing and transaction analysis solutions across Italy, Germany, the UK, and the USA. Core Responsibilities Oversee and manage day‑to‑day operations across the client portfolio, including reporting, support, change requests, and account management. Oversee and manage proof‑of‑concepts, new client launches, and integrations. Oversee and manage certifications, penetration tests, and contract renewal processes. Define, monitor, and continuously improve KPIs, processes, and scalability. Lead the Operations teams. Partner with the Founders to define the operational roadmap. Foster a culture of collaboration, efficiency, and innovation across the company. Requirements 3–5 years of professional experience with a track record in operational leadership roles within FinTech or banking, preferably in startups or consulting. A hands‑on problem solver who enjoys finding efficient ways to improve processes and, where possible, automating them using no‑code and low‑code tools. Strong analytical and logical thinking; ability to frame challenges clearly when engaging with stakeholders and reimagine existing processes to drive efficiency. A quantitative mindset with solid proficiency in spreadsheets such as Google Sheets or Excel. A true team player who values deep focus time yet thrives on collaboration and supporting colleagues to achieve shared goals. Organized, detail‑oriented, and curious, continuously eager to learn and improve. A hunter mindset: resourceful, persistent, and always able to find a way forward. Professional proficiency in English and Italian. Success in this Role Means After 3 months: established credibility and trust within the team and stakeholders, learned current processes, diagnosed challenges and improvements, and drafted a clear operational roadmap. After 6 months: drove measurable improvements, scaled processes, demonstrated leadership impact, and positioned yourself as a trusted operational leader and close partner to the founders. Recruitment Process 30‑minute video call with the HR Manager. Technical assessment: cognitive test and case study. Executive interviews with C‑level leaders. Team fit conversations with Product, Engineering, and Customer Success. Benefits Competitive compensation based on experience (open‑ended contract). Impact: shape the future of a fast‑growing fintech with direct influence on product and operations. Growth: €1,000 annual training budget. Hybrid working model: 4 days in‑office, 1 remote day on Friday, at vibrant Isola in Milan. Culture: diverse, international team with regular off‑sites and events. Seniority Level Executive Employment Type Full‑time Job Function Management Industries Software Development Prestatech actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity, or sexual orientation. With over 30 employees from more than 20 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives. #J-18808-Ljbffr