Technical Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. Job Overview What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our. Key Responsibilities Implement the Quality Audit program at CHEP‑owned and subcontracted plants, aligning with the quality team’s objectives. Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards. Act as a customer‑facing representative of Chep in all quality matters, leading resolution of issues through the root‑cause corrective action process. Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers. Conduct unannounced compliance audits of Service Centers, covering both product and process aspects. Support product and process strategies and rollouts to enhance quality standards across operations. Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed. Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios. Position Purpose A technical solution provider aimed at supporting internal and external customers with proactive solutions to supply chain challenges and providing direct feedback to the GPI and Product Portfolio – Value Solutions team. Proactively visiting, supporting and transferring knowledge of our products and “know‑how” to establish CHEP Pallecon as a value‑added Supply Chain solution provider. Provide internal business KPI monitoring, goal setting, performance tracking and deliver critical analysis to support business growth. Control and management of external and internal compliance and system management, whilst attaining external quality certification and assurance. This role is a European wide role reporting into the Quality Manager Europe with the objective of providing proactive technical support to customers and sales team as well as internal support to the network via audits, plant visits and product audits in order to improve the quality performance. The role will perform training, conduct field trials, analysis and help identify customer supply chain challenges and needs as well as innovation opportunities for CHEP Pallecon. Field Technical Solutions will provide a technical and rapid response to customer complaints and technical customer queries and, where possible, will commence first stage investigations, in a timely manner at the customer or end user location. The role will also be involved in supplier and subcontractor audits and visits helping to improve and validate supplier quality and performance to SLA. Mission – What You’ll Do Provides regular proactive technical support visits to the customers, specifically aimed at the users of the CHEP Pallecon supplied product. Provide direct support to the sales team for trials, technical solutions and / or quality driven visits and analyse results. Responsibility for providing technical product training to new employees and customers beyond that given by the sales team. Support market / sector / product trials with Product Portolio & Customer Value team. Identify customer supply chain challenges and feedback innovation opportunities for CHEP Pallecon to the Product Portolio & Customer Value & Global Product Innovation team. Provide technical solutions and answer queries from existing and new customers and end users. Provide rapid technical response to customer product complaints at customer locations in a timely manner and provide crucial first stage evidence to aid the investigation process. Conduct supplier audits within their region helping to improve and validate supplier quality and performance to SLA. Directly assist, support and stand in for the Quality team members and Quality Manager Europe, where required, to ensure customers and the wider business is supported effectively at all times. Support and advise in development of new liner designs & ancillaries. Investigations and testing for QA purposes. Qualifications Technical knowledge of liner, ancillary and IBC offerings and applications. Experience in FMCG, cosmetic or industrial markets where the “bag and box” concept is implemented. Customer‑facing experience. Quality management systems experience in a European organisation. Good knowledge of certifications and management systems related to ISO, BRC and FDA etc. Proven record of providing technical solutions in customers environments. Audit experience (desirable). Excellent organisation skills. In‑depth knowledge of product portfolio and applications. Excellent communications skills. Lean or six sigma knowledge. Must be systematic and logical. Willingness and ability to travel to customer sites and other locations as needed. Driving licence. Fluency in English and other European language (ideally French or German). Benefits Representation allowance. Company Car. Home Office allowance. Bonus Plan – typically 10%. Laptop. Mobile phone & subscription. 27 days of annual leave. 40 hour work week. Holiday allowance & 13th month. Participation in pension fund. Possibility to connect to global WIA Insurance. Employee Investment Plan. Ability to develop your skills and understanding of business in a worldwide logistics company. Participation in worldwide projects. Area to build your independence and own responsibilities. Support at every stage of your career. Independence in operating with a real impact on the organization. We are celebrating our successes with meal vouchers and events. Remote Type Fully Remote Skills to Succeed Active Learning, Adaptability, Cross‑Functional Work, Curiosity, Customer Relationship Management (CRM), Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving, Quality Auditing, Quality Standards, Root Cause Analysis (RCA), Training Delivery. Equal Opportunity Statement We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. #J-18808-Ljbffr