Front Desk Manager
3 settimane fa
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision‑making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.SHIPBOARDEmployment type.QualificationsMust at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.Experience in handling 100+ guests in a 4–5-star hotel.Experience in handling and supervising 30+ Team Members in Guest Services Department.Must be willing to work under pressure.Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).Essential Duties & ResponsibilitiesAll duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike.Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.Responds to escalated guest concerns in an up‑scale, considerate, professional and positive manner, showing empathy and actively listening.#J-18808-Ljbffr
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Club Desk
6 giorni fa
Rome, Italia Altro A tempo pienoUn'azienda innovativa di padel cerca un Front-Office Desk Manager a Milano. Il candidato ideale gestirà l’amministrazione, la contabilità e l’operatività del club, occupandosi anche delle vendite e degli eventi. È richiesta una conoscenza base del padel, ottime capacità relazionali e organizzative. Entrerai in un team dinamico e appassionato....
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Rome, Italia Altro A tempo pienoA luxury hotel in Florence is seeking an experienced Night Assistant Manager to oversee the Front Desk during the overnight shift. The successful candidate will manage guest interactions, ensure safety and security, and uphold the hotel's standards. Previous experience in a luxury hotel environment and strong communication skills in Italian and English are...
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Addetto/addetta al front desk
1 settimana fa
Rome, Italia Altro A tempo pienoNtWK, azienda italiana operante nella ricerca e selezione del personale, si occupa di soddisfare le necessità dei clienti offrendo servizi personalizzati. PosizioneRicerchiamo una risorsa da inserire come Addetto/a al Front desk. La risorsa si occuperà di gestire il cliente sia telefonicamente che al front , imparerà le linee guida e tutte le procedure...
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Luxury Guest Experience Leader
4 giorni fa
Rome, Italia Altro A tempo pienoA luxury hospitality brand is seeking a Guest Services Manager to lead front desk operations in Rome. This role involves enhancing guest experiences with personalized services, training front office staff, and ensuring adherence to brand standards. The ideal candidate will have at least 7 years of luxury hotel front office experience, showcasing leadership...
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Front Desk Representative
2 settimane fa
Rome, Italia Altro A tempo pienoDescriptionThe Maximo Utility Working Group is looking for a friendly and professional Front Desk Representative to join our team. As the first point of contact for clients and visitors, you will play a vital role in creating a positive and welcoming atmosphere in our office. Your responsibilities will include greeting visitors, answering incoming calls,...
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Shipboard Front Desk Leader — Premium Guest Experience
3 settimane fa
Rome, Italia Altro A tempo pienoA leading luxury cruise line is seeking a Front Desk Manager to oversee guest relations and ensure exceptional service onboard. The ideal candidate should have over 4 years of experience in hotel management, a strong leadership presence, and the ability to work under pressure while managing a team effectively. This role demands attention to detail, effective...
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Front Desk Agent: Elevate Guest Experiences
3 settimane fa
Rome, Italia Attività alberghiera A tempo pienoA leading global hospitality company is seeking a Front Office Agent in Rome. You will manage the front desk, ensuring efficient check-in/out procedures and delivering exceptional customer service. The ideal candidate possesses strong communication skills and a positive attitude, with previous experience in a customer-focused role. This position offers a...
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Addetto Front Desk — Servizio Clienti con Empatia
1 settimana fa
Rome, Italia Altro A tempo pienoUn'agenzia di selezione del personale ricerca un Addetto/a al Front desk a Roma. La posizione richiede la gestione dei clienti sia telefonicamente che di persona, e prevede l'apprendimento delle procedure aziendali. Cerchiamo una risorsa con empatia, pazienza e passione per il servizio clienti. L'orario di lavoro è dal lunedì al sabato, con contratto...
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Luxury Front Desk Supervisor
2 settimane fa
Rome, Italia Altro A tempo pienoA leading luxury hospitality company in Rome seeks a Front Office Supervisor to oversee daily front desk operations, ensure exceptional customer service, and manage guest relations. The ideal candidate should have at least 3 years of experience in a similar role within luxury hospitality, be fluent in Italian and English, and possess strong leadership...
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Front Desk
9 ore fa
Rome, Italia Sport Salute Fitness A tempo pienoJoin a dynamic team at a leading fitness center where you can enhance lives through exceptional customer service. As a Member Services Representative, you'll create a welcoming atmosphere for members and guests, ensuring they receive the highest level of support. Your role will involve greeting visitors, managing front desk operations, and addressing member...
