Marketing Customer Support Representative
9 ore fa
Marketing Customer Support Representative (Italian & English) Job Title: Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site) Start Date: 29 January 2026 Working Hours – Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 / 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages Required Italian: C1 / Native level English: B2 level or higher Role Overview You will provide B2B customer support to advertisers using the company’s advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset. Key Responsibilities Actively contribute to initiatives that improve service quality and overall user experience Handle end‑to‑end product troubleshooting and advertiser support Manage case volumes across email and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolve generic, technical, and product‑related issues Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication Maintain adherence to service level agreements (SLAs) and productivity targets Partner with internal technical specialists to educate advertisers on product features and common issues Compensation & Benefits Base Salary: €1,000 (for 14 months) Meal Allowance: €7.63 / day Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) Welcome Bonus: Paid over 12 months during the first year (conditional on
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Napoli, Italia Savior Artigos Texteis Lda A tempo pienoMarketing Customer Support Representative (Italian & English) Job Title: Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site) Start Date: 29 January 2026 Working Hours – Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 / 10:00 – 19:00 Later Phase...
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Customer Support Representative
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Napoli, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Spanish & EnglishAre you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting?We're looking for a dedicated Customer Support Representative (Spanish / English) to join our international team in Bulgaria.This is your chance to be part of a dynamic multilingual...
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Casalnuovo di Napoli, Italia Savior Artigos Texteis Lda A tempo pienoMarketing Customer Support Representative (Italian & English) Job Title: Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site) Start Date: 29 January 2026 Working Hours – Initial Schedule (Phase 1):Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 / 10:00 – 19:00Later Phase...
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Customer Support Representative
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casalnuovo di napoli, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Spanish & EnglishAre you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish / English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual...
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Customer Support Representative
2 settimane fa
Casalnuovo di Napoli, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Spanish & EnglishAre you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish / English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual...
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Customer Support Representative
2 settimane fa
Casalnuovo di Napoli, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish / English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual...
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Customer Support Representative
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casalnuovo di napoli, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project.What You’ll DoDeliver...
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Customer Support Representative
4 settimane fa
Napoli, Italia Essence Coaching Group A tempo pienoCustomer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...
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Napoli, Italia Savior Artigos Texteis Lda A tempo pienoA leading customer support firm is seeking a Marketing Customer Support Representative proficient in Italian and English to handle B2B advertiser support. This role involves troubleshooting issues, managing customer inquiries across email and chat, and contributing to the overall service quality. The candidate should possess strong communication skills and a...
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Napoli, Italia Savior Artigos Texteis Lda A tempo pienoA leading customer support firm is seeking a Marketing Customer Support Representative proficient in Italian and English to handle B2B advertiser support. This role involves troubleshooting issues, managing customer inquiries across email and chat, and contributing to the overall service quality. The candidate should possess strong communication skills and a...
