Senior Customer Service Representative

1 settimana fa

Roma, Lazio, Italia Shure Incorporated A tempo pieno
Overview

Reporting to the Customer Service Associate Manager, the Senior Customer Service Representative will be responsible for performing customer and administrative duties for individuals and departments within the office.

Responsibilities
  • Provides professional customer service to local, East Asia business accounts.
  • Maintains close coordination with sales, marketing, finance, factories, forwarders, and customers on order processing.
  • Responsible for customer service and administrative support to the sales functions, including answering customer inquiries, handling complaints, and order processing.
  • Ensures timely and accurate order processing, delivery schedule, and product shipment, including order backlog management.
  • Handles return orders and claims.
  • Prepares business reports for internal and external customers.
  • Assists in ad-hoc assignments as required.
Qualifications
  • Degree preferably in Business Studies or a related subject.
  • Minimum 8 years of customer service and logistics experience in the manufacturing or trading field.
  • Good interpersonal and communication skills in written and spoken English and Mandarin.
  • Strong customer service skills with good problem-solving abilities, attention to detail, and the ability to work independently and act according to circumstances.
  • Honest, punctual, and self-motivated.
  • Proficient in Windows applications such as MS Office and Excel.
  • Experience with SalesForce, ERP systems, and SAP is a plus.
  • Experience with online shops is a plus.

WHO WE ARE

Shure's mission is to be the most trusted audio brand worldwide. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunities for all.

THE MIX MATTERS

If you're excited about this role, believe you've got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply

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