Site Support Analyst
1 giorno fa
DescriptionThe Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues this position is responsible for supporting users with hardware software applications and communication devices. The analyst will deliver hands‑on assistance manage installations and configurations and contribute to key IT projects all while maintaining a high standard of customer service and operational continuity.This is an office based role and the expectation is to be onsite 5 days per week.Key ResponsibilitiesProvide technical assistance to users experiencing issues with desktop hardware software applications printing iPhones and telephones.Configure build and install hardware; install software and applications as required.Support PCs laptops telephones soft phones mobile and desk handsets printers printing devices smart devices and digital scanners.Support both internal and external applications including all Microsoft products.Ensure all desktop devices are patched and have up‑to‑date antivirus protection.Set up and maintain training and meeting rooms with necessary hardware; manage video and collaborative conference calls.Process help desk tickets for employees and contractors; update company systems with knowledge guides ticket updates and inventory records.Participate in projects and initiatives such as office moves hardware refreshes major software rollouts desktop migrations security implementations compliance issues and standardization of end user services.Train and guide staff on hardware and software usage.Document resolutions to desktop issues and propose solutions to root cause problems.Interact with third‑party vendors to resolve specific technical problems.Identify opportunities to improve automate or simplify processes and systems.Provide remote or onsite support to other countries in the EMEA region as required.QualificationsKnowledge & ExperienceMinimum of 3 years in technical support roles for end‑users.Microsoft Certified Desktop Support Technician (MCDST) certification is a plus.Strong understanding of PC hardware with a keen interest in technology and end‑user support.Knowledge of Mac OS and Apple iOS is advantageous.Advanced level of English (written and spoken).Soft SkillsExcellent communication skills to interact with users of varying technical expertise.Proactive service‑oriented attitude.Strong ability to prioritize tasks and manage multiple requests simultaneously.Effective collaboration with other departments such as IT to ensure operational continuity.#J-18808-Ljbffr
-
Site Support Analyst
5 giorni fa
Turbigo, Italia Chubb A tempo pienoDescription The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues this position is responsible for supporting users with hardware software applications and communication devices. The analyst will...
-
Site Support Analyst
1 giorno fa
Turbigo, Italia Chubb A tempo pienoDescription The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues this position is responsible for supporting users with hardware software applications and communication devices. The analyst will...
-
Onsite IT Support Specialist
5 giorni fa
Turbigo, Italia Chubb A tempo pienoA global insurance company is seeking a Site Support Analyst to ensure smooth operation of desktop technology. This role involves troubleshooting issues, managing installations, and participating in IT projects. The ideal candidate will have a strong background in technical support, excellent communication skills, and a minimum of 3 years of experience. The...
-
Onsite IT Support Specialist
1 giorno fa
Turbigo, Italia Chubb A tempo pienoA global insurance company is seeking a Site Support Analyst to ensure smooth operation of desktop technology. This role involves troubleshooting issues, managing installations, and participating in IT projects. The ideal candidate will have a strong background in technical support, excellent communication skills, and a minimum of 3 years of experience. The...
-
Site Support Specialist
15 ore fa
Turbigo (MI), Italia Essence Coaching Group A tempo pienoA prominent customer support firm in Lombardia, Italy seeks a Customer Support Representative fluent in Romanian and English. You'll deliver exceptional support to clients while maintaining detailed records. The role requires a strong focus on customer satisfaction, flexibility for rotational shifts, and a willingness to work on-site. The successful...
-
Turbigo, Italia Essence Coaching Group A tempo pienoA prominent customer support firm in Lombardia, Italy seeks a Customer Support Representative fluent in Romanian and English. You'll deliver exceptional support to clients while maintaining detailed records. The role requires a strong focus on customer satisfaction, flexibility for rotational shifts, and a willingness to work on-site. The successful...
-
Turbigo, Italia Essence Coaching Group A tempo pienoA prominent customer support firm in Lombardia, Italy seeks a Customer Support Representative fluent in Romanian and English. You'll deliver exceptional support to clients while maintaining detailed records. The role requires a strong focus on customer satisfaction, flexibility for rotational shifts, and a willingness to work on-site. The successful...
-
Site Manager
5 giorni fa
Turbigo, Italia Enfinity Global A tempo pienoDo you want to build a better future? About Enfinity Global Enfinity Global is a purpose-driven company focused on making a positive impact on the planet by helping companies, governments, and individuals transition to a carbon-free and sustainable economy. Our role as a leading IPP is to develop, finance, build, operate, and own renewable energy assets in...
-
Site Manager
5 giorni fa
Turbigo, Italia Enfinity Global A tempo pienoDo you want to build a better future? About Enfinity Global Enfinity Global is a purpose-driven company focused on making a positive impact on the planet by helping companies, governments, and individuals transition to a carbon-free and sustainable economy. Our role as a leading IPP is to develop, finance, build, operate, and own renewable energy assets in...
-
Site Manager
5 giorni fa
Turbigo, Italia Enfinity Global A tempo pienoDo you want to build a better future? About Enfinity Global Enfinity Global is a purpose-driven company focused on making a positive impact on the planet by helping companies, governments, and individuals transition to a carbon-free and sustainable economy. Our role as a leading IPP is to develop, finance, build, operate, and own renewable energy assets in...
