Aftersales Technical Assistant

2 settimane fa

Turin, Italia Altro A tempo pieno

OverviewNous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde.Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain. Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.MISSIONAs part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles. Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network. This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.RESPONSIBILITIESProvide expert remote support to dealers on complex vehicle technical cases.Handle and resolve technical assistance tickets, ensuring timely and accurate responses.Undertake field missions based on issue complexity, supporting dealers directly when required.Assist Country Technical Delegates during assignments when Lead Assisters are unavailable.Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle / Component Coordinators.Ensure service continuity by managing tickets or activities for absent colleagues when needed.QUALIFICATIONSTechnical Diploma or Bachelor's degree in Engineering, or equivalent hands-on experience in a related technical field.Solid practical and theoretical knowledge of automotive technology.Strong analytical and reporting abilities.Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams.Strong customer focus and cost awareness.Excellent organizational and coordination skills within cross-functional teams.Effective communicator — both written and verbal — with strong interpersonal skills.Self-motivated and able to manage time and priorities independently.#J-18808-Ljbffr

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