Wellbeing Manager
7 ore fa
Company Description Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s 16th-century buildings are set in breathtaking terraced gardens. The property offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites, with multiple dining venues and event spaces including La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, Bar Bertelli, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa is a nature-ensconced haven dedicated to holistic wellbeing. The resort will host a range of connection-driven experiences revealing Florence’s Renaissance spirit. For more information: Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge Job Description At Collegio alla Querce, Auberge Collection, wellbeing is an essential part of how guests experience the hotel — through intentional, joyful and deeply human moments of care. The Wellbeing Manager plays a key role in embracing the Auberge "Joy of Wellbeing" concept of intentional, joyful and deeply human wellbeing experiences, embodying the fundamentals of cultivating joy with consistency, care, and pride. In the role of Wellbeing Manager you will be inspired to lead with intention supporting your team and your peers in delivering exceptional, heartfelt service. Wellbeing Manager Act as a brand ambassador for Collegio alla Querce, Auberge Collection, embodying the brand’s values through leadership, presence on the floor and a commitment to team engagement, fostering a culture of pride, consistency and genuine care Plans all aspects of wellbeing experiences' delivery and execution Maintains consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with the team, implementing changes or training where necessary Shows solid knowledge of all aspects of the treatments and the ability to recommend and suggestive selling Supports all aspects of retail guest assistance, product display, product inventory, suggestive selling, inventory, and merchandising Handles guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments Provides daily and monthly financial and statistical reports for the Hotel and General Manager and Home Office, incorporating justifications of performance, proposals and recommendations to optimize financial performance Liaises with the hotel Sales and Marketing department to understand the spa's annual marketing plan. Coordinate all promotional activities, PR and events in line with the marketing plan Aims to achieve consistently high scores in spa audits, resolving any highlighted issues through training or reviewing operational procedures Qualifications A minimum of three years experience in the same role within a luxury hospitality environment is a requirement Wellbeing and guest oriented with the ability to provide the ultimate experience for guests Experience with developing financial budgets for a spa Ability to monitor and drive the spa performance through set KPI's Ability to inspire, empower, retain and develop the team #J-18808-Ljbffr
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Wellbeing Manager
7 ore fa
Firenze, Italia Collegio alla Querce A tempo pienoJob Description At Collegio alla Querce, Auberge Collection, wellbeing is an essential part of how guests experience the hotel — through intentional, joyful and deeply human moments of care. The Wellbeing Manager plays a key role in embracing the Auberge “Joy of Wellbeing” concept of intentional, joyful and deeply human wellbeing experiences, embodying...
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Wellbeing Manager
2 settimane fa
Firenze, Italia Collegio alla Querce, Auberge Collection A tempo pienoCompany Description Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious,...
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Wellbeing Manager
8 minuti fa
Firenze, Italia Collegio Alla Querce A tempo pienoJob DescriptionAt Collegio alla Querce, Auberge Collection, wellbeing is an essential part of how guests experience the hotel — through intentional, joyful and deeply human moments of care.The Wellbeing Manager plays a key role in embracing the Auberge "Joy of Wellbeing" concept of intentional, joyful and deeply human wellbeing experiences, embodying the...
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Wellbeing Manager
1 ora fa
Firenze, Italia Collegio Alla Querce, Auberge Collection A tempo pienoCompany DescriptionCollegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany.Offering unmatched views of the iconic Duomo, the hotel's 16th-century...
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Wellbeing Manager
2 settimane fa
firenze, Italia Collegio alla Querce, Auberge Collection A tempo pienoCompany DescriptionCollegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious,...
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Wellbeing Manager
2 settimane fa
firenze, Italia Auberge Resorts A tempo pienoCollegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings...
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Wellbeing Manager
2 settimane fa
Firenze, Italia Auberge Resorts A tempo pienoCollegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings...
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Wellbeing Manager
8 minuti fa
Firenze, Italia Auberge Resorts A tempo pienoCollegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany.Offering unmatched views of the iconic Duomo, the hotel's gracious, 16th-century buildings are...
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Wellbeing Manager — Luxury Spa
7 ore fa
Firenze, Italia Collegio alla Querce A tempo pienoA prestigious hotel in Tuscany seeks a Wellbeing Manager to enhance guest experiences through intentional and joyful wellbeing practices. The ideal candidate will have a minimum of three years' experience in luxury hospitality, focusing on guest-oriented services and financial budgeting for spa operations. Responsibilities include planning wellbeing...
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Wellbeing Director — Luxury Spa
2 settimane fa
Firenze, Italia Collegio alla Querce, Auberge Collection A tempo pienoA luxury hotel in Florence is looking for a Wellbeing Manager to lead guest wellbeing initiatives, ensuring exceptional service through the 'Joy of Wellbeing' concept. The role requires a minimum of three years in luxury hospitality, skills in team leadership, guest orientation, and budget development. The Wellbeing Manager will maintain high guest...
