Remote Global AI-Driven Customer Support Lead

2 giorni fa

torino, piemonte, Italia Jobgether Tempo pieno

Jobgether is seeking a Customer Support Lead based in Italy to scale a global, remote, tech-driven support function, overseeing both AI-powered and human channels to ensure high-quality, timely resolutions.

You will build scalable processes, manage escalation policies, monitor KPIs, and translate customer insights into product and engineering requirements, partnering with Product, Engineering, Operations and AI teams.

#J-18808-Ljbffr