After Sales Supervisor
4 giorni fa
We are looking for a After Sales Supervisor.The After Sales Supervisor manages and coordinates the activities of the after sales team to ensure that the organization's customer service strategy and administration are implemented and executed effectively and according to established guidelines, quality standards and budgets, ensuring operational excellence. She or He analyzes opportunities for operational improvements and implements solutions.MAIN RESPONSIBILITIESDefine a consistent and credible commercial value proposition (basic, extended, and full risk guarantee);Entering into procurement contract with suppliers, anticipating maintenance requirements;Define contractual standards of after-sales service;Identify, train and manage service partners needed for business needs;Propose her/himself as an integrated consulting service to internal and external customers;Manage non-standards on time;Oversee and assess after sales team activities, and providing them with regular performance-related feedback;Assist after sales staff with duties where required;Train co-workers in areas of after sales and company policies;Structure internal process flows for handling customer requests for warranty and non-warranty operations;Analyze opportunities for operational improvements and implements solutions;Keep informed concerning V&B and Ideal Standard warranty process and products;Implement actions to improve KPIs and keep track of them by using the right tools;Provide accurate, valid, and complete service to the customers;Identify and assess customers' needs to achieve satisfaction;Build sustainable relationships of trust through open and interactive communication both internally and externally;Be responsible for setting each member's goals and development plan, monitoring the achievement of results over time.REQUIREMENTS AND SKILLSMinimum 3 years experience in customer care/after sales;English minimum B1;Good knowledge of CRM/SAP/Office 365 systems and practices;Sensitivity to client service;Managerial skills - lead the workforce, costs control, business oriented, establish and implement new practices and procedures;Leadership and team work – ability to motivate teams to produce quality material within timeframes and simultaneously mange several projects.Soft SkillsExcellent communication and problem-solving skills;Ability to work in a fast-paced environment;Strong interpersonal skills, building effective relationships internally and externally;Organized and methodical;Ability to multitask, prioritize and manage time effectively.#J-18808-Ljbffr
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After Sales Supervisor
4 giorni fa
Turbigo, Italia Villeroy & Boch Group A tempo pienoWe are looking for a After Sales Supervisor. The After Sales Supervisor manages and coordinates the activities of the after sales team to ensure that the organization's customer service strategy and administration are implemented and executed effectively and according to established guidelines, quality standards and budgets, ensuring operational excellence....
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After Sales Supervisor
4 giorni fa
Turbigo, Italia Villeroy & Boch Group A tempo pienoWe are looking for a After Sales Supervisor.The After Sales Supervisor manages and coordinates the activities of the after sales team to ensure that the organization's customer service strategy and administration are implemented and executed effectively and according to established guidelines, quality standards and budgets, ensuring operational excellence....
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After-Sales Operations Lead
4 giorni fa
Turbigo, Italia Villeroy & Boch Group A tempo pienoA leading company in home goods is seeking an After Sales Supervisor in Turbigo, Italy. Responsibilities include managing the after sales team, ensuring effective execution of customer service strategy, and analyzing operational improvements. Ideal candidates will have a minimum of 3 years experience in customer care or after sales, strong English...
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After-Sales Operations Lead
4 giorni fa
Turbigo, Italia Villeroy & Boch Group A tempo pienoA leading company in home goods is seeking an After Sales Supervisor in Turbigo, Italy. Responsibilities include managing the after sales team, ensuring effective execution of customer service strategy, and analyzing operational improvements. Ideal candidates will have a minimum of 3 years experience in customer care or after sales, strong English...
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Field After-Sales Engineer
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Turbigo, Italia skylio S.r.l A tempo pienoA technology company is seeking an After-sales Engineer to support agricultural drones in Italy. You will be responsible for installation, maintenance, and customer training. The ideal candidate should have a background in UAVs, strong technical skills, and a willingness to travel for on-site support. This role combines technical support with training...
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Field After-Sales Engineer
2 giorni fa
Turbigo, Italia skylio S.r.l A tempo pienoA technology company is seeking an After-sales Engineer to support agricultural drones in Italy. You will be responsible for installation, maintenance, and customer training. The ideal candidate should have a background in UAVs, strong technical skills, and a willingness to travel for on-site support. This role combines technical support with training...
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Field After-Sales Engineer
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Turbigo (MI), Italia skylio S.r.l A tempo pienoA technology company is seeking an After-sales Engineer to support agricultural drones in Italy. You will be responsible for installation, maintenance, and customer training. The ideal candidate should have a background in UAVs, strong technical skills, and a willingness to travel for on-site support. This role combines technical support with training...
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Field Sales Supervisor | Milano
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Turbigo, Italia Cosine Italy A tempo pienoDescrizione azienda Vuoi un mini spoiler su Cosine Italy? Collaboriamo con i maggiori brand mondiali combinando dati, informazioni, esperienza e creatività per impostare strategie di vendita efficaci. In Cosine Italy lavoriamo con grinta e motivazione con l'obiettivo di pensare e sviluppare metodologie innovative e vincenti. Non abbiamo paura di osare. La...
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Field Sales Supervisor | Milano
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Turbigo, Italia Cosine Italy A tempo pienoDescrizione azienda Vuoi un mini spoiler su Cosine Italy? Collaboriamo con i maggiori brand mondiali combinando dati, informazioni, esperienza e creatività per impostare strategie di vendita efficaci. In Cosine Italy lavoriamo con grinta e motivazione con l'obiettivo di pensare e sviluppare metodologie innovative e vincenti. Non abbiamo paura di osare. La...
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Ploom Field Sales Supervisor — Team Leader
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Turbigo, Italia Cosine Italy A tempo pienoUn'agenzia di marketing dinamica con sede in Lombardia cerca un Supervisor per il brand Ploom. In questo ruolo, sarai responsabile della gestione di un team e del lancio di un nuovo prodotto nella categoria del tabacco riscaldato. Avrai l'opportunità di lavorare con un importante cliente del settore, supervisionando e formando il tuo team per raggiungere...
