Senior Operations Supervisor Brokerage

Senior Operations Supervisor Brokerage Milan, Italy Account Operations Hybrid Full-time sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we’re moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we’re building an ecosystem that is leading the industry into the 21st century. We are a growing team looking for a Senior Operations Supervisor in the Operations department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office. WHAT YOU WILL DO … As a Senior Operations Supervisor Brokerage you’ll work on interesting responsibilities like managing the teams responsible for executing domestic and international transports, leading the department strategy, playing a leadership role in achieving the company's objectives. You’ll be collaborating closely with the Country Manager, the Director of the Commercial, and Procurement departments to manage existing customers and activate new ones, ensuring the best transport service and quality. In this role, you will … Manage your teams to ensure FTL transports coverage for open available freight using internal tools, external capacity resources, and learned sales techniques Improve the relationship with our Key Suppliers and support the Procurement department in tender and contract evaluation Set and review KPIs and targets for the teams while ensuring adherence with company-wide goals Support the yearly budget definition and ensure periodic reports and analysis to the Management Organize periodical meetings to present strategies results to the management, translating company directives into objectives and actions Supervise the team in the execution of daily transports and support in handling all arising inquiries from carriers and customers Work with carriers and customers to implement projects and solve complex business challenges, identify opportunities and proactively identify solutions WHAT WE ARE LOOKING FOR … Confident in using data to analyze and track key metrics 5+ years experienced in Road Freight with major focus on Full Truck Load transport preferably with Freight Forwarding and Brokerage experience 3+ years experienced in people management with at least 3 direct reports Updated on freight forwarding market dynamics Experience in managing framework agreements with suppliers A great problem solver as well as a person with an entrepreneurial mindset Knowledgeable on how to validate business opportunities (feasibility and sustainability) You speak and write Italian fluently (native level) and you are fully proficient in English WHY CHOOSE SENNDER … We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration. Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale‑up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face‑to‑face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together. Put Your Stamp on the Industry We operate in a complex and ever‑changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands‑on in creating sustainable, meaningful solutions that help businesses thrive. Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’. Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long‑term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We’re excited to grow with you Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments. We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99. ABOUT sennder Italia sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know‑how of the largest distribution network in Italy, Poste Italiane. Read more about the sennder Italia joint venture here. Please read our Privacy Policy before submitting your application. 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