Customer Support Specialist | Crypto iGaming Platform
3 settimane fa
Fully Remote | Competitive Salary | ⏰ Full-TimeThe OpportunityJoin a fast-growing crypto iGaming company where you'll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn't just a support role, it's a chance to shape how players experience crypto gaming.Primary Focus: Customer Support (60%) | Community Management (30%) | Business Development (10%)What You’ll Do Day-to-DayCustomer Support (Your Main Responsibility)Handle 40‑60+ live chat and email tickets daily via IntercomResolve crypto transaction issues, deposits/withdrawals, wallet problems, and gaming queriesTroubleshoot technical issues with urgency and clear communicationDocument solutions and build out our help centerMaintain 95%+ CSAT and sub‑5 minute response timesCommunity ManagementActively moderate and engage on Discord (our main hub), Reddit , and gaming forumsDe‑escalate issues, celebrate wins, and keep the vibe positiveShare updates, host events, and create sticky contentReport community sentiment and player feedback to leadership weeklyGrowth & OutreachPost strategically in crypto gaming communities and forums to attract quality playersBuild relationships with micro and mid‑tier KOLs in the crypto gaming spaceIdentify partnership opportunities through authentic engagementYour Schedule5 days/week, 8‑hour shifts (40 hours total)Flexible shift times based on coverage needs (we'll discuss during interview)Weekend availability may be required on rotationYou're a Perfect Fit If You Have:Must-Haves (Non-Negotiable)✅ Native/fluent English - impeccable grammar, spelling, and communication✅ 2+ years hands‑on crypto experience - you actively use wallets, understand gas fees, know the difference between CEX/DEX, and follow crypto culture✅ 1+ year customer support experience with measurable performance metrics✅ Intercom proficiency (or Zendesk/Freshdesk—live chat platforms)✅ Discord community management - you've actively moderated servers with 500+ members✅ Genuine passion for gaming - you understand player psychology and gaming communitiesStrong Preferences⭐ iGaming/online casino/sportsbook experience (huge plus)⭐ Knowledge of provably fair systems, house edge, RTP⭐ Experience with KOL outreach or affiliate marketing⭐ Active on Crypto Twitter, Telegram, or BitcoinTalk⭐ Understanding of responsible gambling practicesWhat Makes You Stand OutYou've worked in crypto startups or Web3 projects beforeYou have screenshots/metrics proving your support performance (resolution time, CSAT, etc.)You've grown or managed online communities organicallyYou understand meme culture and can communicate with players authenticallyYou've personally used crypto casinos or gaming platformsHow to Apply (Read Carefully)Send the following to (email/application link):Resume highlighting relevant experienceRequired written responses (this is how we filter— incomplete applications will be rejected):a) Crypto Background (150‑250 words)b) iGaming Experience (100‑200 words)c) Support & Community Proof (Include links/evidence)d) Scenario Response (Test your skills) "A player deposited 0.1 ETH 2 hours ago but it's not showing in their
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Rome, Italia Settore immobiliare A tempo pienoFully Remote | Competitive Salary | ⏰ Full-TimeThe Opportunity Join a fast-growing crypto iGaming company where you'll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn't just a support role, it's a chance to shape how players experience crypto gaming.Primary...
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