Lab Operations Manager

Lab Operations Manager , Leo Workplace Operations (LWO) Job ID: | Amazon Kuiper Manufacturing Enterprises LLCAmazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.In this role, you will serve as the Lab Operations Area Manager supporting the end-to-end implementation of Leo's Lab Operations Strategy. Joining the Leo Workplace Operations (LWO) team and reporting into the Sr. Strategy & Implementation Manager, you will own tactical and strategic execution of lab intake, planning, coordination, and closeout processes, ensuring lab launches and upgrades follow consistent, repeatable workflows. Operating at the strategic level, you will execute the operational infrastructure behind the Lab Program, including intake tracking, change request governance, workback schedules, tooling integration, and process-failure investigations. Operating at the tactical level, you’ll be supporting daily operations and compliance within a designated lab site or zone. As the local “air traffic controller,” you will ensure the smooth and safe functioning of lab environments by coordinating layout or equipment changes, driving process updates, and enforcing safety and access protocols. You’ll be the first line of contact for lab users, supporting service requests and surfacing concerns to the central team.This role requires a detail-oriented, hands‑on leader with strong communication and coordination skills, a bias for structure, and process rigor. You will partner closely with Design & Construction (D&C), Environmental Health & Safety (EHS), Hardware Engineering, Leo Workplace Ops (LWO), Facilities Management (FM) and other stakeholders to ensure programmatic consistency across inflight lab projects. You’ll track assets and performance metrics, perform regular audits, lead key governance forums, ensure accurate safety and training documentation, and act as a critical link between your local lab environment and the centralized Lab Operations team.Key job responsibilities Support LWO in the end‑to‑end lab lifecycle process: project intake → execution planning → progress tracking → closeoutSupport lab change request governance, documentation, and tracking mechanismsServe as the first point of contact for lab support requests, intake submissions, and user questionsEnforce safety protocols, access control, and training compliance within the lab environmentLead weekly Lab Ops meetings and feedback loops, gathering / reporting site‑specific challenges and driving improvementsCoordinate layout changes, equipment moves, site visits, and infrastructure upgrades in partnership with D&C and EHSSupport planned and unplanned lab outages in partnership with FM and internal leadership; schedule flexibility is a mustConduct regular lab audits and track local lab metrics related to compliance, usage, and support needsMonitor asset condition and report issues or escalations for maintenance or replacementEnsure signage, safety plans, and lab records are accurate and up to dateProactively remain informed of inflight lab projects and workback schedules, escalating blockers as neededServe as the central liaison for lab tooling, dashboarding, and asset tracking workstreamsSupport rollout and maintenance of Lab Operations Playbooks, training materials, and service catalogsSupport cross‑functional meetings (e.g., with D&C, EHS, IT), ensuring clear notes, follow‑ups, and timely executionMonitor lab program health metrics and report regularly on progress, risks, and upcoming projectsDrive continuous improvement of lab operations through process standardization and stakeholder feedback loopsMaintain a clear line of communication with the central Lab Operations and local leadership teams, surfacing risks, blockers, or improvement ideasA day in the life As a Lab Operations Area Manager, you will be responsible for managing the day‑to‑day execution of lab program processes. You’ll interface with teams across Leo to intake new lab requests and support defining and executing solutions. You’ll lead the weekly intake board, document decisions and risks, and work to unblock inflight projects.You’ll also partner with internal tooling teams to ensure dashboards and trackers reflect the latest lab data. Your structured, proactive approach will help enforce governance, improve visibility, and create repeatable mechanisms that enable lab operations to scale efficiently across teams and locations.As a Lab Ops SME, you’ll be the operational anchor for a high‑velocity and agile workplace. You might start your day reviewing intake requests and performing a 5S audit. Mid‑morning, you may coordinate a layout reconfiguration with the FM and IT teams, ensuring standards are met and signage is refreshed.Later, you walk the floor to audit asset conditions, flag a non‑compliant test bench, and update the central dashboard with your findings. Throughout the day, you respond to user questions, submit small tooling requests, and provide input to the central team on what’s working and what’s not. Your work ensures lab environments are safe, efficient, and user‑friendly.About the team The Leo Workplace Operations (LWO) team manages construction projects, workspace strategy, lab environment programming, and facilities operations for Amazon Leo. Our mission is to optimize all Facilities operations within Leo environments to support high‑velocity satellite production.Basic Qualifications Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related fieldExperience in MS Excel, Word, and Windows Operating Systems5+ years of program or project management experience in facilities, labs, construction or engineering environments5+ years of working cross‑functionally with technical and non‑technical stakeholdersStrong understanding of lab safety protocols and regulatory requirementsExperience managing complex project schedules and stakeholder coordinationExperience defining or implementing repeatable operational processesStrong written and verbal communication skills, with experience documenting and reporting on program healthPreferred Qualifications PMP or similar project management certificationExperience with Six Sigma, lean manufacturingKnowledge of AutoCAD, VBA, and SQL at the intermediate levelExperience working with and managing third‑party vendorsExperience managing lab builds, tech space renovations, or R&D operationsFamiliarity with asset tracking tools, intake portals, or operational dashboardsExperience supporting training or onboarding initiativesComfort navigating ambiguity and creating order through tooling or processStrong working knowledge of Excel or similar tools (e.g., Smartsheet, Airtable, project trackers)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $98,700/year in our lowest geographic market up to $210,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr