Team Leader Homeless Service

Hours: 37.5hours per week, Monday – Friday (including bank holidays) Job Type: Permanent/Fixed Term Shortlisting: 5th January Interviews: 8th January Why this role would be great for you Based in Florence House your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Managers to carry out their duties in delivering a service of excellence. To ensure that the support and link work team understand the principles of a Psychologically informed environment and that they are supported to deliver a high level of quality to those that they work alongside. What your week may look like Maintain excellent communication with YMCA Together Management team Managing a small caseload of service users Attend, or in the absence of service managers, hold fortnightly team meeting Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within the service. Work with the management team to ensure that all health and safety checks are completed and that as a service it is fully compliant in this area. Prepare for QAASU inspections as required. Identify any training needs within the support team and address these alongside the L and D department. Holistically look at the Hostel and liaise with the housing team to ensure that it meets the criteria of a psychologically informed Environment Lead on reflective practise or commit to the 6-month CAT training course to ensure that this can take place. Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/AL. Work alongside the Leadership team to Monitor the safe and effective delivery of needle exchange within the service ensuring that a high quality of harm reduction advice and support is available to all residents. Supporting the Service Manager Compile and collate monthly reports on KPI’s Ensure YMCA Together complies with contractual requirements Give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team. Make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery Ensure all health and safety and maintenance issues are raised in a timely manner Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do Promote a supportive and inclusive culture within the service, valuing people and their diversity. Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request Representing YMCA Together Attend meetings both internal and external Attend stakeholder days, forums and other external events Represent YMCA Together at regional and national level from time to time Develop relationships with partner agencies, referral agencies and all other stakeholders. Your Line Management and HR responsibilities Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service Line manages 4 team members. Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned Ensure the induction of new staff to the service. Working with Service Users Case work a small caseload of service users Encourage involvement and participation from residents in the development, running and shaping of the service. Ensuring the Health and Safety of your service Liaise with emergency services Always ensure the safety of yourselves and others on the premises in which you work Ensure the buildings meet legislation requirements. Building your Team Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services. Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required. Contribute to the organisations formulation of policy and procedures Attend and participate in team meetings to ensure good communications and liaison with colleagues Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service. Undertake own administrative services Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services Adhere to Protection from abuse policy Report and log all safeguarding incidents Observe and ensure compliance with the professional boundaries and data protection policy. What can we offer you Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development. For a full list of benefits see here: Careers Page | YMCA Together The skills we are looking for EXPERIENCE– We hope you have experience of working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness Experience of leadership and managing a team. If you also had Experience of delivering training and experience of supervising staff, that would be great KNOWLEDGE – We are looking for someone with a working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding, A comprehensive working knowledge of the latest best practice in: Creative support planning Welfare Reform Human Resource Management Supporting complex needs COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed ORGANISATION – Strong time management and the ability to manage to prioritise tasks COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook. What is a nice to have Qualification or working experience in homelessness, mental health or offending Recognised management or training related qualification Experience of working within a psychologically informed working environment Knowledge of housing management and IT databases Awareness of benefits and how they work including Universal Credit and other welfare systems Even if you don’t feel that you have all of the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form. YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. #J-18808-Ljbffr