SAP Project Manager

IntroductionA career in SAP Project & Service Management combines strong organizational skills with a deep understanding of SAP solutions and IT governance. You will operate in a dynamic environment where service stability and innovation coexist, enabling you to make a tangible impact on business growth and operational efficiency.You will have the opportunity to work with diverse teams, interact with business and IT leaders, and coordinate external providers, ensuring reliable, high-quality SAP services while successfully leading transformation projects. Curiosity, strategic thinking, and a focus on continuous improvement will be the foundation of your success in this role.Your Role And ResponsibilitiesAs SAP Project & Service Manager, you will be responsible for the governance, coordination, and continuous improvement of SAP services and projects across the organization. You will oversee both service management, ensuring high-quality, efficient, and cost-effective AMS (Application Maintenance Services), and project management, driving the delivery of SAP initiatives within scope, time, and budget.You will work closely with business stakeholders, IT leadership, external providers, and cross-functional teams to guarantee stable operations while driving innovation and process optimization. Your role is pivotal in ensuring business continuity, maximizing operational efficiency, and supporting strategic SAP initiatives.Your Primary Responsibilities IncludeSAP Service Governance: Ensure compliance with SLAs and KPIs, manage client requests efficiently, handle service escalations, and implement preventive and corrective actions.Project Delivery Management: Lead project planning, execution, monitoring, and reporting to ensure timely, on-budget, and quality delivery of SAP projects.Stakeholder Collaboration: Collaborate with business units, IT teams, vendors, and partners to streamline processes, optimize project execution, and drive continuous improvement.Team Leadership: Coordinate and manage internal and external teams, fostering collaboration, mentoring team members, and maximizing performance while mitigating risks.Preferred EducationBachelor's DegreeRequired Technical And Professional ExpertiseEnsure compliance with contractual SLA and KPI, managing client requests with efficiency and transparency.Coordinate and oversee external AMS providers, ensuring alignment with business and IT requirements.Define operational plans and monitoring processes for SAP service management and ticketing systems.Handle service escalations and critical situations, implementing preventive and corrective actions.Produce and present regular service performance reports, monitor customer satisfaction, and propose improvements.Lead project planning, execution, and monitoring, ensuring projects are delivered on time, within budget, and aligned with objectives.Track project progress, identify risks and issues, and elevate appropriately.Collaborate with business units, IT teams, vendors, and partners to optimize processes and project execution.Manage internal and external teams, fostering collaboration, performance, and risk mitigation.Preferred Technical And Professional ExperienceAdvanced proficiency in English (spoken and written) for effective communication in international contexts.Familiarity with ITIL best practices for Service Management.Experience with widely used Project Management tools (e.g., Jira, Asana, Trello, monday.com, Wrike, Microsoft Project).Certification in Project Management methodologies (e.g., PMP, PRINCE2, Agile/Scrum).Previous experience in multinational environments or complex organizational structures.Exposure to digital transformation projects or process automation initiatives.Ability to provide thought leadership in SAP project and service management.#J-18808-Ljbffr