Enterprise Customer Success Manager
4 settimane fa
Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in 75+ countries, mostly working remotely. Role OverviewThe Customer Success team at Canonical aims to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction. CSMs specialize in segments such as Mass, Focus, and Step Growth, and contribute to business support across all customer types, including store customers. ResponsibilitiesOnboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a regional customer portfolio, identify growth opportunities, and mitigate renewal risks. Lead weekly customer and business reviews, prioritize blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps and documentation. Support customers through reactive ticket handling. Create targeted campaigns via digital channels. Candidate ProfileIdeal candidates have at least 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Strong presentation skills, process improvement experience, teamwork, and knowledge of agile methodologies are essential. Proficiency in English, with skills in Spanish and Portuguese, is highly valued. Experience with Salesforce, Jira, and CRMs is a plus. BenefitsRemote work with biannual in-person team sprints. USD 2,000 annual learning budget. Performance reviews and bonuses. Comprehensive benefits including leave, parental leave, wellness programs, and travel opportunities. About CanonicalCanonical is a pioneer in open source, known for Ubuntu and its innovations in AI, IoT, and cloud. We hire globally, value excellence, and foster a diverse, inclusive workplace where remote work has been standard since 2004. Additional InformationPosition: Mid-Senior level, Full-time, in the Software Development industry. #J-18808-Ljbffr
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Enterprise Customer Success Manager
7 giorni fa
Lazio, Italia Altro A tempo pienoEnterprise Customer Success Manager Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in Enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.We are hiring anEnterprise Customer Success Managerto...
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Emea Enterprise Customer Success Manager – Saas Growth
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Lazio, Italia Siemens Digital Industries Software A tempo pienoA leading industrial software company in Milan is looking for a Customer Success Manager to engage with Enterprise SaaS customers and ensure they realize business value from our solutions.The ideal candidate should have proven experience in customer success management, excellent communication skills in both English and Italian, and a strong understanding of...
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Remote Enterprise Customer Success Leader
1 settimana fa
Lazio, Italia Altro A tempo pienoA leading tech firm in Italy seeks an experienced Enterprise Customer Success Manager to enhance customer engagement and satisfaction.The role involves onboarding new clients, managing projects, and collaborating with various teams.Successful candidates will have a minimum of 5 years in IT, strong presentation skills, and familiarity with Linux and cloud...
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Enterprise Customer Success Manager
4 settimane fa
Lazio, Italia Canonical A tempo pienoEnterprise Customer Success Manager (French speaker)Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical Enterprise Customer Success Manager (French speaker)3 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical Get AI-powered advice on...
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Remote Enterprise Customer Success Manager
1 settimana fa
Lazio, Italia Altro A tempo pienoA leading open source software provider is looking for an Enterprise Customer Success Manager.This role involves onboarding customers to enhance their experience with products like Ubuntu.The ideal candidate has 5+ years of IT-related experience, excellent presentation skills, and proficiency in English alongside other languages like Spanish or...
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Enterprise Customer Success Manager
4 ore fa
Lazio, Italia Canonical A tempo pienoJoin to apply for theEnterprise Customer Success Managerrole atCanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.Our...
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Enterprise Customer Success Manager
4 giorni fa
Lazio, Italia Altro A tempo pienoEnterprise Customer Success Manager Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.Our customers include the world's leading public...
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Enterprise Fintech Customer Success Manager
2 settimane fa
Lazio, Italia Cardo Ai A tempo pienoA fintech company in Milan is searching for a Customer Success Manager to enhance client relationships and ensure optimal use of their platform.The ideal candidate will possess at least 5 years of customer success experience, be fluent in English and Italian, and have a strong understanding of structured finance.The role offers significant autonomy and...
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Enterprise Customer Success Manager
2 giorni fa
Lazio, Italia Canonical A tempo pienoEnterprise Customer Success Manager (French speaker)Join to apply for theEnterprise Customer Success Manager (French speaker)role atCanonicalEnterprise Customer Success Manager (French speaker)3 days ago Be among the first 25 applicantsJoin to apply for theEnterprise Customer Success Manager (French speaker)role atCanonicalGet AI-powered advice on this job...
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Enterprise Customer Success Manager
2 settimane fa
Lazio, Italia Canonical - Jobs A tempo pienoThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.Customer Success Managers (CSM) are responsible for developing trust with their...
