Delivery Account Manager

Job Description The mission of an Account Manager is to bring value to the clients by ensuring their needs are understood, prioritized, and met through excellent delivery service. They build and maintain strong, long‑term relationships by acting as a trusted advisor, fostering client loyalty, identifying growth opportunities, and contributing to the achievement of the client’s strategy or transformation journey. Job Responsibilities Act as the primary point of contact for overall contract delivery. Establish and maintain strong relationships with key client stakeholders to ensure open communication and trust. Understand client business goals, challenges, and requirements to effectively tailor services to meet their needs. Build the governance structure, agreed with client expectations, and drive the execution. Develop strategic account plans that outline objectives, growth opportunities, and strategies for enhancing client relationships. Identify and pursue opportunities for upselling or cross‑selling additional services based on client needs and business objectives. Collaborate with Stefanini and client stakeholders to implement agreed changes that foster client satisfaction. Monitor and manage the financial health of services by evaluating estimated versus actual costs, understanding revenue dynamics, and implementing initiatives to enhance profitability. Ensure compliance with service level agreements (SLAs) and other contractual obligations; account for contract execution. Collaborate with Stefanini teams to ensure services are delivered according to agreed standards and timelines. Monitor project progress, identify potential issues, and implement corrective actions as needed with the delivery team. Identify potential risks within accounts and develop mitigation strategies to address them proactively. Monitor and address any client dissatisfaction or service delivery issues to avoid escalation. Work closely with technical teams to ensure that solutions are tailored to meet client specifications and expectations. Job Requirements Minimum 5 years of experience in Account Management, Service Delivery Management, or Client Relationship Management, or a similar role within the IT or technology services industry. Strong background in managing enterprise clients, contracts, and cross‑functional teams. Solid understanding of budget management, KPIs, and profitability. Experience in business development, upselling, and strategic account planning. Excellent communication, negotiation, and stakeholder management skills. Strong organizational skills with focus on governance, reporting, and risk management. English and Italian proficiency (spoken & written). Familiar with industry trends, service delivery standards, and customer satisfaction practices. Disclaimer The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's next? It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. Key Points to Remember Legitimate job offers only follow interviews conducted with our hiring managers or clients. We will never ask for payment at any stage of the recruitment process. Referrals increase your chances of interviewing at Stefanini EMEA by 2x. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Business Consulting and Services #J-18808-Ljbffr