Butler / Villa Service Agent

1 settimana fa

Florence, Italia hosco Talent Search on behalf of a luxury 5* Hotel in Florence A tempo pieno
Preparing all necessary arrangements, such as registration cards, spa treatments, restaurant confirmation, experiences, etc. before guests’ arrivals after having handled pre-arrival requests;- Ensure that Villas are adequately prepared to accommodate guests’ requirements, electrical car well cleaned and pools maintained and reassessed;- Support efficient and timely check-in/out processes (deliver luggage before guests enter villas), welcome guests in a gracious and polite manner, serves welcome drinks and gets them settled in their rooms;- Offer unpacking service upon arrival and packing service when departing;- Ensure that any guest preferences are recorded on the guest history page and are well introduced to the appropriate departments for follow-up. Anticipate guests’ needs by learning their preferences, allergies, dislikes;- Assess and restock villas fridges and amenities as per standard;- Serve meals and pour drinks for guests in a calm, discrete and courteous manner, respecting timing standards if guests require in-room-dining services at villas;- Take care of the guest''s requests connected via WhatsApp and liaise with respective departments: laundry, wake up call, spa bookings, front office and any special requests etc.- Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, Kids Club reservation and dining booking, as needed;- Check the daily cleaning carried out by Housekeeping and checking the equipment, facilities and condition of the villa and gardens before, during and after the stay- Responding promptly and tactfully to any Guest complaint that may arise;- See guests off when they check out, offering luggage assistance;

• Be responsible at work to avoid anydangerous situations for Guests and Staff;• Must maintain excellent relationships within the Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operatingdepartments;• Able to work on a flexible schedule,according to department needs;• Ability to clearly communicate in Englishwith guests;• Ability to handle multiple tasks at the sametime, prioritizing with utmost care for theguest experience;• Ability to think critically and solve problemsas they arise;• Ability to be a clear thinker and remaincalm under pressure;• Ability to maintain the confidentiality ofguest information;• Strict attention to details;• Knowledge of Borgo Pignano sustainablecommitment and act as an ambassador;• Knowledge of services, restaurants andexperiences;• Ability to handle sensitive matters with efficiency and discretion;Role: Butler / Villa Service AgentJob Type: Seasonal , Full TimeLocation: Florence,

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