Night Duty Manager

22 ore fa

Milano, Italia Jobbit A tempo pieno

Join to apply for the Night Duty Manager – Casa Brera, a Luxury Collection Hotel, Milan. Overview Part of Marriott International, Casa Brera is recruiting a Night Duty Manager for a fixed‑term contract starting in March. Responsibilities Represent property management in resolving any guest or property related situation during the night shift in full autonomy. Manage the flow of questions and direct guests accordingly. Serve as Guest Relations Manager / Front Desk Manager and handle tracking of service issues. Complete end‑of‑day activities including posting charges to accounts, running night audit backup, and rolling the date. Direct, monitor, and assist all overnight staff, coordinating engineering, housekeeping, security, and F&B operations. Coordinate emergency team and serve as reference for any emergency. Conduct regular inspection tours for appearance, safety, staffing, security, and maintenance. Participate in investigation of associate and guest accidents and report to relevant systems. Ensure compliance with loss‑prevention policies, emergency plans, and operational guidelines. Maintain safe work environment and proper grooming/ uniform standards. Track guest and employee scores, report variations, and improve service performance. Process all check‑ins, check‑outs, walk‑in reservations, and ensure rates match market codes. Handle guest issues, complaints, and provide immediate assistance. Empower associates to deliver excellent customer service and maintain high standards. Qualifications 1–2 years experience in a management position in guest services, front desk, or related professional area. Knowledge of luxury and lifestyle hospitality standards and operating procedures. Ideally, knowledge of Opera. Fluency in Italian and English; other languages are a plus. Availability to work the night shift on a regular basis. What We Offer Unique opportunity to be part of a luxury lifestyle hotel. Canteen service. National and internal promotion opportunities within Marriott International. World‑class training and development programs. Performance and recognition programs. Discounted room nights, meals, spa access in more than 9,000 hotels worldwide. Discounts for friends and family. Free breakfast at European hotels. Seniority Level Mid‑Senior Level Employment Type Contract Job Function Other Industries Hospitality Legal Marriott International is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #J-18808-Ljbffr

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