Operational Client Support Officer

1 settimana fa

Milano, Italia Euronext A tempo pieno

Responsibilities Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalating issues in an accurate and timely manner. Provide client support and follow up all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. Drive continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks. Contribute to operation enhancement projects, review of specifications and creation of terms of reference on upcoming products and initiatives, support to clients for developments and tests execution of conformance tests with the clients. Qualifications Strong financial background and a good knowledge/understanding of the various activities of Euronext direct & indirect client base. Prior relevant Client Services experience. High standards of service delivery to clients and ability to create strong relationships. Strong analytical and organizational skills and problem‑solving attitude. Experienced with project management and ability to monitor. Strong verbal communication skills both internally and externally. We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent adding more tasks or projects. Required Experience Unclear Seniority Key Skills Anti Money Laundering Gas Turbine Animation Investigation ITI Blogging Employment Type Full‑Time Experience years Vacancy 1 #J-18808-Ljbffr

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