Reservations Agent

San Clemente Palace Kempinski Venice is located on the private island of San Clemente, only ten minutes away by complimentary boat from Piazza San Marco. A proud member of Leading Hotels of the World, this exclusive retreat guarantees peace, tranquillity and privacy with its 196 rooms and suites overlooking the lagoon or the centuries-old park. Its three restaurants offering exceptional interpretations of iconic Italian and Venetian cuisine, the hotel’s proximity to Venice, and the unique combination of conference rooms and outdoor areas, make San Clemente Palace the perfect choice for outstanding events and weddings.

JOB TITLE: Reservations Agent

DEPARTMENT: Reservations & Revenue

REPORTS TO: Director of Revenue / Director of Sales & Marketing

Scope of the role

The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

Overall Objectives

The job of Reservations Agent is executed satisfactorily when:

– Kempinski Reservation standards are implemented and complied to.

– All relevant data is entered and maintained in the systems in a timely and accurate manner.

– Data is reviewed on an ongoing basis.

Main Responsibilities

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Working with the reservations manager to handle priorities

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Checking availability and making guests’ reservations based on their requests and needs

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Processing payments and sending booking confirmations or modifications

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Answering questions and solving issues about reservations

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Collaborating closely with the concierge and front desk team to handle guests’ special requests

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Liaising with the Sales team to resolve any issues, and handle site inspections and office visits’ information in the PMS Opera system

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Ensuring that all VIP and special requests information is efficiently saved in the PMS Opera system

Qualifications

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Good knowledge of Opera PMS

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At least 1 year of previous experience in the hospitality business (luxury field is preferred)

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Excellent proficiency in Italian and English, both written and spoken.

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Ensures high standards of personal presentation and grooming

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Sales and guest relations skills

Benefits

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Salary commensurate with experience

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Staff accommodation, if needed

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Meals

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Dynamic working environment

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Career opportunities

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