Service Delivery Coordinator
3 settimane fa
TATA Consultancy Services, a company leader in the IT consultancy sector since 1968, is searching a Service Delivery Coordinator to manage a team of Helpdesk Operators on 4 different client's location in the country. The ideal candidate is a motivated, well-organized individual, with previous experience in managing and coordinating their own team from remote. A deep understanding of prospecting and developing strong, interpersonal relationships with different stakeholders is a must. Responsibilities Coordinating the delivery of Workplace Onsite Support (OSS) services of different Operators in different locations; Perform relevant Quality checks and work on improvements aspects together with the OSS and Warehouse; Regularly collaborate with SD Teams and Automation and Transformation Team to improve / maximize customer experience and satisfaction by driving value in service delivery; Understand and drive future demands, act as an escalation point for the local Customer as a SPOC; Deliver detailed status reports including metrics, performance / results, issues / challenges, potential delivery risks etc; Requirements Previous Team Coordinating experience; Experience with Workplace Onsite Support (OSS) services and best practices; experience within the BFSI and IT Consulting industry; Excellent written and verbal communication skills in English and Italian Why choose TATA Consultancy Services? TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees. Our offer includes : multinational and dynamic work environment permanent contract competive offer and benefits flexible and agile work environment If you are ambitious and ready to take up an Executive role in a IT global leading company, we look forward to receiving your application. by applying to this job, you authorize the processing of the personal data contained in your CV pursuant to Legislative Decree 196 / 2003 and EU Regulation 2016 / 679 (GDPR) for personnel selection purposes. #J-18808-Ljbffr
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Service Delivery Coordinator
3 settimane fa
Brescia, Italia Altro A tempo pienoTATA Consultancy Services, a company leader in the IT consultancy sector since 1968, is searching a Service Delivery Coordinator to manage a team of Helpdesk Operators on 4 different client's location in the country.The ideal candidate is a motivated, well-organized individual, with previous experience in managing and coordinating their own team from...
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Remote Service Delivery Coordinator for OSS
1 settimana fa
Brescia, Italia Tata Consultancy Services A tempo pienoA leading IT consultancy firm in Italy is seeking a motivated Service Delivery Coordinator to oversee a team of Helpdesk Operators across multiple locations. The ideal candidate will possess strong team coordination skills, experience in OSS services, and excellent communication abilities in both English and Italian. This role offers a permanent contract...
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Remote Service Delivery Coordinator for OSS
7 giorni fa
Brescia, Italia Altro A tempo pienoA leading IT consultancy firm in Italy is seeking a motivated Service Delivery Coordinator to oversee a team of Helpdesk Operators across multiple locations. The ideal candidate will possess strong team coordination skills, experience in OSS services, and excellent communication abilities in both English and Italian. This role offers a permanent contract...
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Coordinatore Customer Service
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COORDINATORE CUSTOMER SERVICE
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COORDINATORE CUSTOMER SERVICE
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Brescia, Italia ManpowerGroup A tempo pienoPer importante azienda che opera nel settore dell’innovazione della tecnologia sanitaria, Manpower, filiale di Castiglione delle Stiviere, ricerca profilo di COORDINATORE CUSTOMER SERVICE. La risorsa ricercata avr mansioni di coordinamento e gestione delle risorse come pure mansioni operative. Precisamente, a livello operativo, gestir gli ordini forniti...
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Service Manager IT
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Brescia, Italia Astute People A tempo pienoExecutive role leading service operations, growth and P&L for a leading EfW business. Why you’ll love this role Shape strategy and delivery across Southern Europe Competitive package with leadership scope What you’ll be doing Lead P&L, order intake and service agreements Build and develop account, field and technical teams Drive BD, execution and...
