Italian Financial
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We are looking for Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon .
In this role, you will be the first point of contact for customers, providing professional support across a wide range of banking and financial services enquiries. You will handle customer interactions via phone, email and chat , ensuring issues are resolved efficiently while delivering an excellent customer experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
Your Responsibilities
- Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
- Manage customer cases from beginning to end, including more complex requests.
- Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
- Handle complaints professionally and ensure fair and appropriate outcomes.
- Identify and support vulnerable customers, adapting your approach when required.
- Follow established procedures while using good judgment when dealing with complex situations.
- Share knowledge and provide feedback to colleagues to help improve processes and customer support.
- Adapt quickly to changing customer and business needs.
What We're Looking For
- Fluent Italian and good English communication skills.
- Strong communication skills with a customer-focused and empathetic approach.
- Confidence when handling complex situations and making decisions.
- Ability to work independently while also collaborating effectively with a team.
- Strong attention to detail and a responsible, risk-aware mindset.
- Flexibility and willingness to learn new systems, tools and processes.
- Previous experience in banking, financial services, customer service or contact centres is an advantage.
Contract & Working Conditions
- 12-month initial contract, with the possibility of renewal.
- Full-time: 40 hours per week.
- 8-hour shifts on a rotating schedule from Monday to Sunday.
- Flight ticket reimbursement according to company policy.
- Holiday entitlement: 22 days per year, according to Portuguese law
- Comprehensive health insurance.
- Free Portuguese language classes.
Salary & Benefits
Without Accommodation
- Base Salary: € month
- Performance Bonus: Details shared during the recruitment process with the company.
With Accommodation
- Base Salary: € month
- Performance Bonus: Details shared during the recruitment process with the company.
Why Join?
- Work and live in Lisbon, Portugal.
- Join a diverse and international team.
- Gain valuable experience with a globally recognized entertainment platform.
- Company accommodation option available.
- Learn Portuguese for free.
- Benefit from comprehensive health insurance.
- Receive flight reimbursement according to company policy.
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