NOC Technician

Location: Milan, Italy - Network Operations Center

About the Role

As a NOC Technician , you will play a key role in delivering an excellent customer experience while supporting Vaultica's high standards of service availability, infrastructure reliability, and operational performance .

Working within the Network Operations Center (NOC) , you will monitor Vaultica's sites and services, act as a first point of contact for customers, and coordinate closely with Operations, Network, Cybersecurity, and other specialist teams to ensure incidents and requests are handled efficiently.

• Monitor all Vaultica sites through electrical and mechanical monitoring systems, including BMS
• Act as a first point of contact for customers , handling fault notifications, service requests, and operational enquiries
• Monitor customer connectivity services and provide remote support and configuration when required
• Monitor cybersecurity alerts and perform initial assessment and first-response actions
• Identify incidents and involve the appropriate internal specialist teams to support resolution
• Initiate and manage escalation processes when required
• Provide technical end-user support, troubleshooting, and resolution of network-related issues
• Document NOC processes, procedures, incidents, and customer interactions in coordination with relevant company departments
• Ensure accurate tracking and reporting of operational activities
• Meet defined KPOs and KPIs and comply with applicable operational standards and procedures
• Contribute actively to the company's continuous improvement and quality processes
• Support effective communication and coordination between customers, Operations teams, and technical specialists

Depending on operational requirements, you will work within a 24/7 Network Operations Center environment , including shift-based coverage where required.

Working conditions and compensation follow local regulations and site agreements.

• Previous experience in a Data Center, Telecommunications, IT, Network Operations, or similar critical environment
• Good understanding of network technologies and connectivity services
• Knowledge of cybersecurity principles and monitoring
• Familiarity with monitoring systems, ticketing tools, and operational escalation processes
• Strong troubleshooting and analytical skills
• Structured and methodical approach to problem solving
• Ability to work effectively under pressure and manage critical situations
• Strong customer-facing attitude and service mindset
• Ability to work independently while collaborating effectively with cross-functional teams
• Comfortable working with technical systems, operational tools, and documentation
• Professional fluency in English
• Availability to work within a 24/7 shift structure , if required
• On-site role within a high-availability Data Center and NOC environment
• Fast-paced operational environment requiring strong attention to detail and responsiveness
• Close interaction with customers, Operations teams, Network teams, Cybersecurity specialists, and external providers
• Strict adherence to internal procedures, security requirements, and Health & Safety standards
• Work at the heart of a mission-critical Data Center and Network Operations environment
• Gain exposure to networking, infrastructure monitoring, cybersecurity, and customer operations
• Be part of a collaborative, international, and customer-focused team
• Contribute directly to service reliability and customer satisfaction
• Opportunity for continuous learning and professional development

Equal Opportunity Statement

Vaultica is committed to diversity and inclusivity in the workplace.