KERING POS AMS Expert

In this role you will support the Global AMS team responsible for POS application maintenance across stores worldwide. You will act as a key liaison among brands, product, regional teams, vendors, and end-user support to ensure stable, evolving POS services. You will contribute to monitoring, knowledge management, and incident/problem management, driving improvements in a fast-paced luxury tech environment. Join a collaborative, growth-oriented team in Milan and help shape the POS ecosystem for a global brand.

• annual bonus opportunity
• company canteen
• benefits in line with national agreement
• additional company policies-based benefits
• growth and mobility opportunities
• stable full-time role

• Serve as point of contact for internal and external stakeholders including regional teams, vendors, and brands
• Coordinate resources and manage relationships to ensure ongoing maintenance requests and issues are visible and addressed
• Support the POS AMS Global Manager by reporting status and proposing improvements or mitigations
• Oversee Application Monitoring and contribute to future evolutions
• Contribute to updating POS Knowledge articles and documentation
• Coordinate Problem management activities and ceremonies

• At least 5 years of experience in service management
• Experience with POS applications (Xstore preferred)
• Strong relational and communication skills
• Excellent listening, critical thinking, and probing abilities
• Collaborative, rigorous, autonomous, organized, and transparent
• MS Office Suite proficiency
• Knowledge of MS SQL, Service Now, Jira is a plus
• Fluent in English; high Italian; French a plus

• team-oriented
• strong communication
• analytical thinking
• POS application knowledge (Xstore)
• MS SQL
• Service Now