Senior Business Support Analyst

Join to apply for the Senior Business Support Analyst role at VertivJob SummaryThis is a Global position to supports the business in the use of Marketing Applications including Customer Data Platform, Campaign Automation Tool, Account Based Marketing Platform, Channel/Partner Management Tool.Job DescriptionThe successful candidate must have both data analytics skills and a good level of technical knowledge. He/she should either have previous knowledge of applications in scope or otherwise demonstrate the experience and capacity to learn and rapidly become proficient. He/she will be responsible for the configuration, administration and support of Marketing Applications and will contribute to processes that include design, importation, delivery and support. This position will ensure that the platforms are configured in accordance with defined data governance, and that data integrity is maintained. He/she should be able to work in autonomy and have the experience and skills to plan, manage and administer the applications in scope.Essential FunctionsPlan, design and implement the deployment, configuration, customization and management of the applications in scope, working with IT colleagues and vendors to design, implement and test the changes required.Act as the first point of contact for issues reported and make sure they are logged into ServiceNow.Analyze, diagnose, and resolve issues, escalating more complex ones as needed.Create training materials and other required documentation to improve user adoption and efficiency.Manage the standard operations activities for the applications in scope.Perform system administration including enabling/disabling users, assigning/creating/maintaining security roles, supporting and training business users and monitoring system performance.Perform data analysis activities in collaboration with business stakeholders and other IT specialists.Plan and execute unit, regression, integration, and acceptance testing related to enhancements, changes, and upgrades of the applications in scope.InteractionsSales and Marketing Managers, Regional Marketing team, Sales RepresentativesMaster Data Management teamOther IT DepartmentsMinimum QualificationsProficiency with data analysis, data visualization and reporting toolsSkilled with Microsoft Office and specifically Microsoft ExcelVery good knowledge of modern database systems and the related best practicesProficiency with SQL and experience at optimizing large, complicated SQL statementsKnowledge of the JSON notation and capable of creating or reviewing JSON documentsUnderstanding of the concepts, data models, architectures and interfaces of business applications such as, for example, ERP and/or CRM systemsConsulting approach, ability on understanding internal customer needsAbility to multitask and complete tasks in a timely mannerAbility to work independently with minimal direction including providing regular status on assigned activitiesExcellent interpersonal skills with a demonstrated ability to work in a team-oriented and metric-intense environmentFamiliarity with process design, design thinking, process re-engineering, lean and/or value stream mapping principlesProject management skillsDemonstrated experience as a self-driven, proactive SPOC for business users and customers, working with colleagues, partners and stakeholders toPreferred QualificationsExperience with Oracle Marketing Applications such as Oracle Eloqua, Oracle CX UnityExperience with other products of the Oracle suite (e.g. Oracle CX Sales, EBS, etc.)Familiar with Data Warehouse and/or Data Lake solutionsBasic QualificationsBachelor’s degree with preference for Information Systems or Computer Science as field of studyStrong business analysis, project management, and communication skills with 5+ years of experience in a company of similar size, revenue, complexity and geographic diversityDeep knowledge in Customer and Contacts management and data governanceSeniority levelMid‑Senior levelEmployment typeFull‑timeJob functionInformation TechnologyIndustriesAppliances, Electrical, and Electronics ManufacturingAbout The TeamWork Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.#J-18808-Ljbffr