Italian Social Media Customer Specialist in Lisbon w/Relocation

4 giorni fa

genova, liguria, Italia Cross Border Talents Tempo pieno 17 € Contratto

About the Role

We’re looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.

You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

  • Respond to customer queries through social media and digital platforms.
  • Provide clear, accurate information and effective solutions.
  • Manage complaints professionally and escalate complex cases when needed.
  • Communicate with empathy while maintaining a professional, customer-first approach.
  • Follow established quality standards and company procedures.
  • Meet individual productivity and performance targets.

What You Bring

  • Fluent Italian , both written and spoken.
  • Intermediate English (B1/B2) .
  • Typing speed of 20+ words per minute .
  • Strong communication, problem-solving, and interpersonal skills.
  • A genuine customer-focused mindset.
  • Ability to work efficiently in a fast-paced digital environment.
  • Basic computer skills and familiarity with social media platforms.

Contract & Working Conditions

  • 12-month initial contract , with the possibility of renewal.
  • Full-time: 40 hours per week .
  • 8-hour shifts on a rotating schedule .
  • Flight ticket reimbursement according to company policy.
  • Comprehensive health insurance .
  • Free Portuguese language classes .

Salary & Benefits

Without Company Accommodation

  • Base Salary: €1,366.17/month
  • Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

  • Base Salary: €1,040.68/month
  • Performance Bonus: Details shared during the recruitment processwith the company.

Why Join?

  • Work in a truly international and multicultural environment .
  • Receive full on-boarding and professional training.
  • Access career development and progression opportunities .
  • Benefit from relocation assistance and support with your move.
  • Enjoy a stable 12-month contract with the possibility of renewal.
  • Learn Portuguese for free and make the most of your experience abroad.

Ready for Your Next Adventure?

If you’re fluent in Italian , enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you’ve been waiting for.

#J-18808-Ljbffr