Payments Product Expert

OverviewDescrizione dell’offerta di lavoroThe Payments Product Expert, positioned as Customer Journey Expert (CJE), supports the Business Banking Daily Banking business to drive operational excellence within current account payments, for the recently established area dedicated to Business Customers. The CJE holds end-to-end responsibility for the development, management, harmonization, and phase-out of products, services, channel formulas, and processes within one or more segments. The goal is to ensure that customers’ payment needs — including SEPA, Target2, SWIFT, Ri.Ba. and local payments — are met with digital-first, seamless experiences. The CJE helps the product owner to prioritize the backlog activity, to manage internal and external stakeholders, solves impediments, and works with the squad members in their day-to-day activities in payments landscape. This role requires strong leadership and communication skills, a problem-solving and data-driven mindset, attention to detail, and the ability to perform under pressure. Advanced expertise in digital onboarding, end-to-end payment processes (both technical and operational), and a solid understanding of UX principles and best practices are essential. This position also demands ability to work collaboratively in multi-functional teams and global teams.Key ResponsibilitiesShape and evolve our payment proposition for Business Customers to deliver frictionless, customer-friendly experiencesPlan, develop, maintain, and monitor payment products to achieve income and volume targetsManage end-to-end payment processes, promoting service digitizationContinuously assess product performance, regulatory landscape, market trends, and competitor activityPrepare sustainable recommendations for product innovation, improvement, and changeLeverage customer and process insights to suggest enhancements that improve performance and meet customer needsBuild strong, collaborative relationships with stakeholders and colleaguesRepresent ING at Group level and externally for payment-related topicsQualifications and Skills+4 years of previous experience in banking or financial services. Payments, operations or technical units would be a strong plusGood knowledge of SEPA regulation (SDD, SCT, SCT Inst), ACH, SWIFT, Target2 and other bank payment processing specific for Business segmentProven background in building and managing high performance teamsExceptional knowledge of current account payment processes and product strategy experience and analyticsExtremely customer-focused, continuously in touch with the network, to stay informed of market and industry developmentsStrong problem solver and ability to make effective decisionsAbility to analyze and interpret data, using insights to further build directionStrong communication and presentation skillsLeadership and influencing skillsAbility to negotiate and influence prioritization across all management levelsExperience in working as part of a cross functional leadership teamAbility to work on an international contextContract and About INGDuration: PermanentAbout ING: ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose is empowering people to stay a step ahead in life and in business.Brand and Culture#doyourthing is our brand direction and our promise to make banking frictionless to the world. Do your thing means people being free to live the life they want to live, and to help others along the way.Benefits and CommitmentBenefits include: super flexible smart working, competitive base salaries and performance-based bonuses, diverse cultures & innovative mindsets, international environment, commitment to sustainability, training and development opportunities, wellbeing initiatives, and birthday time off as part of our culture.Our Commitment: Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.Safety NoticeApply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site. Check the sender’s email carefully: legitimate communication will always come from @ing.com and/or @myworkday.com. No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.J-18808-LjbffrCreare un avviso di lavoro per questa ricerca#J-18808-Ljbffr