Onsite Support Engineer
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Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow
Responsibilities:
- Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
- Performance Monitoring : Monitor and address performance-related issues
- User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users
- Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements
- Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Required skills:
- 2 years' experience in a customer-focused End-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge : Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
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