Partner Support Team Leader – Maternity Cover

5 giorni fa


Milano, Lombardia, Italia DELIVEROO A tempo pieno
Partner Support Team Leader – Maternity Cover

Customer Care Milan, Italy (Main Office) Fixed Term The Role

We're looking for talented people to join our Partner Support Team for a

12-month maternity cover

that help to keep our restaurant partners happy and satisfied. The Partner Support Team is the restaurants' primary point of contact for any questions they may have. We are in charge of providing 360-degree assistance to queries, and guarantee the best possible experience with Deliveroo. Responsibilities

Identifying trends in performance and conducting root cause analysis (e.g. agent productivity) Managing a team Helping plan, execute and oversee projects, coordinating resources, managing timeline, and ensuring successful outcomes while effectively communicating with stakeholders. Support the fulfillment of your team's daily and weekly targets Requirements

Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role. A good level of IT competence, particularly in Windows Office (Word, Excel, PowerPoint) Ability to use Looker data platform is highly appreciated Proficiency in English Be proactive and eager to learn A competitive and comprehensive compensation and benefits package is offered. Work Life

Where needed, support with your visa and work permit process Paternity and maternity benefits Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Time Away

25 days annual leave One day of paid leave per year to volunteer with a registered charity Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country Food

Free Deliveroo Plus: free delivery and access to special offers Breakfast, snacks, and drinks available in our office Twice monthly lunch allowance Equity

Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Compensation

We aim to pay every employee competitively for the role they are performing in their respective location Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

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