Facility Coordinator

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate skilled trades or technology or you’re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.Position Overview (English)We are seeking a dynamic Facilities Coordinator to serve as the primary liaison for facility operations tenant relations and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community.Key ResponsibilitiesProperty & Tenant ManagementAct as primary point of contact for all sub-tenant inquiries requests and escalationsBuild and maintain strong relationships with sub-tenants property management teams and landlordsEnsure compliance with lease terms and legal requirements across the portfolioCoordinate service visits with property management representatives and approved vendorsDrive high standards and consistency in lease requirement managementMonitor tenant satisfaction and proactively address concernsWorkplace OperationsProvide exceptional hospitality and support for guests visitors and employeesResolve facility-related issues including janitorial services conference room management workstation support and interior / exterior furnishings and equipmentCoordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)Collaborate with internal departments (IT Security Kitchen Real Estate) to ensure high-quality project completionEnsure facility compliance with local building health safety and fire codesDevelop and implement operational procedures and standard operating practicesIdentify and present monthly cost-saving opportunities and operational improvementsVendor & Contract ManagementManage facility contracts as the clients designated managing agentCoordinate vendor discussions regarding goal setting performance criteria and reviewsMaintain strong relationships with suppliers and service providersMonitor service delivery quality and contractor performanceAdministrative & Event SupportCoordinate special events for clients and JLL initiativesHandle mail services including pickup delivery postage preparation and courier coordinationSupport various administrative tasks to ensure smooth daily operationsAssist with workplace technology integration and facility improvementsClient Relations & Business DevelopmentRepresent JLL and clients professionally in the local and regional business communityPromote JLLs reputation and capabilities to prospective tenants and clientsLead efforts to monitor and enhance customer satisfactionServe as brand ambassador for facility management excellenceExperience & EducationMinimum 2 years of experience in facilities management property management or related fieldDemonstrated experience in customer service and relationship managementBackground in vendor management and contract coordination preferredTechnical SkillsProficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook)Experience with facility management systems and technologiesInterest in continuous improvement and emerging workplace technologiesCore CompetenciesExcellent interpersonal communication and organizational abilitiesOutstanding customer service orientation with problem-solving mindsetStrong multitasking capabilities with ability to work independentlyProfessional demeanor with excellent written and verbal communication skillsAbility to work effectively both independently and as part of a remote teamSelf-motivated with capability to work without direct supervisionPanoramica del RuoloStiamo cercando una figura dinamica per il ruolo di Coordinatore / Coordinatrice Facilities che fungerà da principale punto di riferimento per le operazioni degli immobili le relazioni con gli inquilini e la gestione degli spazi di lavoro. Questo ruolo combina competenze di property management con un servizio clienti eccezionale per garantire operazioni fluide degli immobili rappresentando JLL e i nostri clienti con professionalità ed eccellenza nella comunità imprenditoriale locale.Responsabilità PrincipaliGestione Immobili e InquiliniFungere da punto di contatto principale per tutte le richieste esigenze ed escalation dei sub-inquiliniCostruire e mantenere solide relazioni con sub-inquilini team di property management e proprietariGarantire la conformità ai termini di locazione e ai requisiti legali in tutto il portafoglioCoordinare le visite di servizio con i rappresentanti del property management e i fornitori approvatiPromuovere standard elevati e coerenza nella gestione dei requisiti di locazioneMonitorare la soddisfazione degli inquilini e affrontare proattivamente le problematicheOperazioni WorkplaceFornire ospitalità e supporto eccezionali per ospiti visitatori e dipendentiRisolvere problematiche relative agli immobili inclusi servizi di pulizia gestione sale conferenze supporto postazioni di lavoro e arredi / attrezzature interni ed esterniCoordinare e programmare attività di manutenzione per rispettare gli Accordi sui Livelli di Servizio (SLA) definitiCollaborare con i dipartimenti interni (IT Sicurezza Cucina Real Estate) per garantire il completamento di progetti di alta qualitàGarantire la conformità degli immobili ai codici edilizi sanitari di sicurezza e antincendio localiSviluppare e implementare procedure operative e pratiche operative standardIdentificare e presentare opportunità mensili di risparmio sui costi e miglioramenti operativiGestione Fornitori e ContrattiGestire i contratti degli immobili come agente amministrativo designato del clienteCoordinare discussioni con i fornitori riguardo alla definizione degli obiettivi criteri di performance e revisioniMantenere solide relazioni con fornitori e prestatori di serviziMonitorare la qualità dellerogazione dei servizi e le performance dei contractorSupporto Amministrativo ed EventiCoordinare eventi speciali per clienti e iniziative JLLGestire servizi postali inclusi ritiro consegna preparazione affrancature e coordinamento corrieriSupportare varie attività amministrative per garantire operazioni quotidiane fluideAssistere nellintegrazione tecnologica workplace e miglioramenti degli immobiliRelazioni Clienti e Sviluppo BusinessRappresentare JLL e i clienti professionalmente nella comunità imprenditoriale locale e regionalePromuovere la reputazione e le capacità di JLL presso potenziali inquilini e clientiGuidare gli sforzi per monitorare e migliorare la soddisfazione del clienteFungere da ambasciatore del marchio per leccellerita nella gestione degli immobiliEsperienza e FormazioneMinimo 2 anni di esperienza in facility management property management o settori correlatiEsperienza dimostrata nel servizio clienti e nella gestione delle relazioniBackground nella gestione fornitori e coordinamento contratti preferitoCompetenze TecnicheCompetenza nella Suite Microsoft Office (Word Excel PowerPoint Outlook)Esperienza con sistemi e tecnologie di facility managementInteresse nel miglioramento continuo e nelle tecnologie workplace emergentiCompetenze FondamentaliEccellenti capacità interpersonali comunicative e organizzativeOrientamento eccezionale al servizio clienti con mentalità problem-solvingForti capacità multitasking con abilità di lavorare in autonomiaComportamento professionale con eccellenti capacità di comunicazione scritta e verbaleCapacità di lavorare efficacemente sia in autonomia che come parte di un team remotoAuto-motivato / a con capacità di lavorare senza supervisione direttaLocation : On-site Milano ITAIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. 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We will then delete it safely and securely.For more information about how JLL processes your personal data please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >#J-18808-Ljbffr