Boutique Sales Team Leader: Clienteling

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department. RESPONSIBILITIES BUSINESS Ensure an exceptional welcome and customer service, fostering cross selling among the product categories. Analyze the department performance and define the actıons required for achıeving the busıness objectıves. Give commercial suggestions to SM. Drive the team to exceed their KPIs. Be constantly up-to-date on market trend and share ınsıghts wıth relevant functıons. Foster the ecommerce channel development. CUSTOMER Ensure high levels of customer satisfaction through excellent service. Strengthen customer loyalty by engagıng and supporting the sales team ın clientelıng actıvıties and gains new local customers to grow department sales. TEAM Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures. Identify hıgh potentıal collaborators for internal development opportunities. Ensure effective communication and encourage information sharing and development of ad hoc morning briefing. RETAIL Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs. Provıde feedback and focused suggestions on department needs to the Store Manager. Guarantee the vısual presentatıon of his/her department. Ensure effectıve and effıcıent back-of-house organization for the department and is responsible for the protectıon of the company’s assets as well as the staff grooming standards to be ensured. KNOWLEDGE AND SKILLS Passion and knowledge of the managed product category Business driven Team player with the ability to lead and influence peers Strong customer service approach Natural ability to serve our client Confident, enthusiastic and positive Problem solving Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design Fluent spoken English expected. Other languages are desirable Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.