Senior Key Account Manager, Supervisor

Senior Key Account Manager, Supervisor – Trasporti & Logistica Milan, Italy | Sales | Hybrid | Full-time sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century. We are a growing team looking for a Senior Key Account Manager, Supervisor in the Sales department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office. Responsibilities As a Senior Key Account Manager, Supervisor you’ll work on interesting responsibilities like supporting your team in developing and executing customer growth strategies, ensuring top‑tier service delivery, and fostering deeper partnerships with multinational organizations. You will drive the growth and success of our most strategic, high‑value accounts by leading and empowering a team of Key Account Managers. This is a high‑impact leadership role requiring a seasoned professional skilled at navigating complex stakeholder environments, engaging with C‑Suite executives, and scaling commercial success through team performance. You will play a key role in aligning team activities with sennder’s top‑line growth goals while cultivating a collaborative, high‑performance culture. Lead and mentor a team of Key Account Managers, providing guidance, coaching, and support in the development and execution of customer growth strategies Build relationships with C‑Suite executives and key decision makers within customer organizations, supporting your team in leading critical conversations to expand business opportunities Develop joint goals and strategic account plans in collaboration with your team to drive customer success and revenue growth Oversee and support your team in facilitating RFQ activities and managing commercial negotiations that result in sustainable, mutually beneficial agreements Use critical thinking and problem‑solving skills to help your team navigate complex account situations, negotiations, and stakeholder dynamics Drive a data‑driven approach to account management by encouraging your team to analyze customer performance data, identify opportunities, and influence decision‑makers Promote and guide the adoption of digital integrations such as EDI and API to improve operational efficiency and customer experience Work cross‑functionally with internal teams including Acquisition Sales, Account Operations, Partner Management, Pricing, and Product to support execution of customer projects and initiatives Serve as a senior escalation point for key accounts, stepping in when needed to support high‑stakes discussions and decisions Help establish best practices, processes, and performance standards that ensure excellence in account management and team collaboration Qualifications 7+ years of experience in Key Account Management, Business Development, or Customer Success roles, preferably in logistics, supply chain, SaaS, or transportation industries 2+ years of experience leading and developing high‑performing account teams Proven success in managing enterprise relationships and engaging with executive stakeholders Excellent communication, leadership, negotiation, and influencing skills Commercially savvy with a strong understanding of account‑level P&L dynamics and business drivers Familiarity with CRM tools such as Salesforce and a structured approach to customer development Fluency in English is required Why Choose sennder We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration. Dynamic Scale‑Up —sennder is at a pivotal stage – transitioning from a scale‑up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face‑to‑face connections across our offices remain central – it’s not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together. Put Your Stamp on the Industry —we operate in a complex and ever‑changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands‑on in creating sustainable, meaningful solutions that help businesses thrive. Employee Well‑Being —we make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with Nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. Work alongside people who truly care about you as a person. Your Growth, Rewarded —we believe in rewarding our team for their commitment and contributions to our long‑term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. Vibrant Workspaces —our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments. We celebrate diversity and value your character as much as your skills. If you don’t meet every requirement, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99. About sennder Italia sennder Italia, based in the heart of Milan, is a joint venture between sennder and Poste Italiane. Our company matches sennder’s digital focus on technologies and digitalization with Poste Italiane’s extensive distribution network across Italy. Read more about the sennder Italia joint venture here. Before submitting your application, please read our Privacy Policy . Learn more about us on our career website . #J-18808-Ljbffr