Marketing & Communications Manager

Reports to: Marketing Director

Type: Full-time

About Retail Hub

Retail Hub is where the future of retail comes to life. We're a fast-moving innovation platform that connects top-tier retailers with the world's most exciting emerging technologies. Through our advisory services, curated matchmaking, immersive events, and thought leadership content, we help brands and startups not just keep up, but lead. With a presence across Europe and eyes on global expansion, we're building a bold, future-facing brand that commands attention in retail and tech circles alike.

We work with some of the most recognized names in retail and partner with cutting-edge startups across the globe. As a small and ambitious team, we're looking for someone who can plug in, take initiative, and thrive in a high-growth, fast-moving environment.

The Role

We're looking for a sharp, culturally aware Marketing & Communications Manager to lead the charge in telling our story to the world. This is a hybrid role that blends strategic marketing execution, content creation, brand storytelling, and external communications. You'll be at the center of our events, platform launches, client-facing communication, and startup partnerships—helping build Retail Hub into the most recognizable voice in retail innovation.

We're not looking for someone to wait for a brief. We need someone agile, proactive, and excited to roll up their sleeves, whether that's refining a brand deck, organizing a press moment, or jumping in to support an event with a last-minute opportunity.

Key Responsibilities

1. Brand & Communication Strategy

• Own and execute the overarching brand and comms plan across channels (email, social, web, PR)
• Ensure consistency in voice and tone across all Retail Hub verticals
• Manage content calendars for internal initiatives and external campaigns

2. Content & Thought Leadership

• Write and edit compelling content: newsletters, social copy, event materials, founder memos, and thought pieces
• Partner with design team or freelancers to bring campaign and brand ideas to life visually
• Draft internal and external comms for major announcements (events, partnerships, press, platform updates)

3. Event Marketing

• Build comms and marketing assets for major events like House of Innovation at NRF Europe, Retail Innovation Tours, and global summits
• Coordinate speaker comms, event invitations, guest comms, and partner toolkits
• Liaise with sales and partnerships teams to align messaging and drive attendance

4. Platform & Product Comms

• Support product launches and partner onboarding with branded materials and content
• Develop case studies, client decks, and startup success stories from the platform
• Create onboarding and welcome materials for new clients, users, and collaborators
• Manage or collaborate on LinkedIn and email strategy to grow awareness and engagement
• Track content performance and adapt strategy accordingly
• Coordinate with external agencies or freelancers as needed

What We're Looking For

• 3–6 years of experience in marketing, communications, or brand in a fast-paced environment
• Excellent writing and editing skills in Italian and proficient in English
• Experience with B2B marketing, especially in tech, innovation, or startup ecosystems
• A sharp eye for cultural trends and a flair for storytelling
• Self-starter with a hands-on mindset—comfortable wearing many hats and stepping in where needed
• Ability to work across teams, juggle priorities, and thrive in a fast-growth environment
• Experience supporting or marketing live events is a big plus
• Demonstrated experience in setting up automated workflows across marketing and communication channels (email, CRM, content scheduling, reporting, etc.)
• Passion for the future of retail, emerging tech, or brand innovation
• Have worked at or with startups, venture studios, accelerators, or platforms
• Are familiar with tools like Notion, HubSpot, Figma, Canva, Substack, and Mailchimp or Brevo
• Can build light creative assets yourself and write with punch

To Apply

Send your CV, a short intro note, and one example of something you've written or built that you're proud of.

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