Enterprise Customer Success Manager

Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet a few times a year in interesting locations worldwide to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an Enterprise Customer Success Manager at Canonical . Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers and provide excellent experiences navigating Canonical's offerings. By understanding customer objectives, CSMs align expectations, suggest additional services or product capacity, and help draw and deliver collaboration roadmaps. We are expanding our Customer Success team to offer thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in one of these segments: Mass - SMEs or large businesses starting with Canonical Focus - Large companies with established ARR Step Growth - high-potential customers All CSMs contribute to business support for remaining, not-yet-assigned customers, including Store customers. Location: This role is remote. What your day will look like: Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more. Coordinate complex projects with developers, IT managers, and decision makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio regionally, identify growth opportunities and renewal risks. Conduct weekly customer and business reviews with cross-functional teams to identify blockers and drive resolutions. Advocate for customers internally, influencing product roadmaps, documentation, and processes. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital touchpoints. What we are looking for in you: Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills to discuss complex software. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with Spanish and Portuguese skills appreciated. Additional skills that you might also bring: Experience with Salesforce, Jira, and CRMs is a plus. What we offer colleagues: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review and recognition rewards. Generous leave, maternity/paternity leave, wellness programs. Opportunities to travel and meet colleagues. About Canonical: Canonical pioneers open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and support remote work since 2004. Working here challenges you to think differently, learn new skills, and grow. Canonical is an equal opportunity employer. We foster a workplace free from discrimination, valuing diversity of experience, perspectives, and backgrounds. #J-18808-Ljbffr