Incident Manager
2 settimane fa
Welcome to Herzum | now part of catworkx We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe. Founded in Chicago in 2000, Herzum has grown into an international organization with offices in Italy, the United States, India, Switzerland, Ecuador, and the United Kingdom. Together with catworkx, we combine expertise, culture, and vision to deliver solutions that bring innovation, efficiency, and collaboration to companies around the world. We specialize in Agile, DevOps, and team collaboration technologies, helping organizations work better, faster, and more seamlessly. Open Position: Incident Manager To strengthen our international team, we are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. Key Responsibilities Manage and coordinate the resolution of incidents from detection to closure. Act as the primary point of contact for incident escalation and communication. Ensure timely restoration of services in line with SLAs and governance standards. Document incident details, timelines, and actions taken in ITSM tools. Facilitate post-incident reviews and contribute to root cause analysis (RCA). Collaborate with Problem Management and Change Management teams to prevent recurrence. Support continuous improvement of incident management processes. Required Skills & Qualifications 2–3 years of experience in Incident Management or IT Service Operations. Good understanding of ITIL framework and service management principles. Strong communication and stakeholder management skills. Ability to work effectively under pressure and manage multiple priorities. Experience with ITSM tools (e.g., ServiceNow, Remedy). Fluent in Italian and good command of English. Preferred Qualifications ITIL v4 Foundation Certification. Exposure to major incident handling in enterprise environments. Soft Skills Analytical and problem-solving mindset. Ability to remain calm and decisive during critical situations. Team-oriented with strong collaboration skills. Work mode: 100% remote. Join Us Become part of a team driven by innovation, belief in talent, and a commitment to excellence. Your next career step starts here. This announcement is addressed to both sexes, in accordance with Laws 903 / 77 and 125 / 91, and to people of all ages and nationalities, in accordance with Legislative Decrees 215 / 03 and 216 / 03. #J-18808-Ljbffr
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Incident Manager
2 settimane fa
WorkFromHome, Italia Herzum A tempo pienoIncident Manager We are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL...
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Incident Manager
2 settimane fa
WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAzienda: Herzum Software S.R.L. Unipersonale Posizione: Incident Manager (BIG) Data udate: 23/12/2025 Luogo lavoro: Remote Working Impegno: Full-time Compenso lordo: Da concordare Posti disponibili: 1 Contratto lavoro: Partita Iva, Indeterminato, Determinato Descrizione offerta di lavoro Welcome to Herzum | now part of catworkx! We are much more than an IT...
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Remote Incident Manager — ITIL
2 settimane fa
WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAn innovative IT consulting company based in Italy is seeking an Incident Manager with 2–3 years of experience in IT Service Management. In this fully remote role, you will manage and coordinate incident resolutions, ensuring minimal business impact and service continuity. The ideal candidate will possess strong ITIL knowledge, excellent communication...
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Remote Incident Manager — ITIL
2 settimane fa
WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAn IT consulting company in Italy is seeking an experienced Incident Manager to join their remote team. The candidate should have 2-3 years of experience in IT Service Management, with a solid understanding of ITIL processes. Responsibilities include managing incident resolution and communicating with stakeholders. A good command of both Italian and English...
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Remote Incident Manager — ITIL
1 settimana fa
WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoA leading IT consulting company based in Italy is seeking an experienced Incident Manager. In this fully remote role, you'll manage incidents ensuring service continuity. Ideal candidates should have 2–3 years of experience, a solid grasp of ITIL processes, and excellent communication skills. You will work closely with various teams to ensure timely...
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Remote Incident Manager — ITIL
4 giorni fa
WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAn innovative IT consulting company is seeking an Incident Manager to join their remote team in Catania, Italy. The ideal candidate will manage and coordinate major incident resolutions, ensuring minimal business impact. This role requires 2-3 years of experience in IT Service Management, a solid understanding of ITIL processes, and strong communication...
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Incident Manager
2 settimane fa
WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAbout the Company Welcome to Herzum | now part of catworkx! We are much more than an IT consulting company : we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe. Founded in Chicago in 2000, Herzum...
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Remote Incident Manager — ITIL
1 settimana fa
WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoA leading IT consulting company is seeking an Incident Manager to join their team remotely. The role requires 2-3 years of experience in IT Service Management, solid understanding of ITIL processes, and strong communication skills. You will coordinate incident resolution to maintain service continuity and minimize business impact. The ideal candidate must be...
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Remote Incident Manager — ITIL
2 settimane fa
WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoA leading IT consulting company based in Italy is looking for an Incident Manager to join its international team. This role requires candidates with 2-3 years of experience in IT Service Management who can manage and coordinate major incident resolutions, ensuring minimal disruption to business operations. The ideal candidate should possess strong knowledge...
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WorkFromHome, Italia Herzum Software S.R.L. Unipersonale A tempo pienoA leading IT consulting firm in Italy is seeking an Incident Manager with 2-3 years of experience in IT Service Management. The chosen candidate will manage incident resolution processes, ensuring minimal business impact while maintaining service continuity. Ideal candidates will possess a solid understanding of ITIL processes, strong communication skills,...
