Transportation Specialist

Amazon’s ROC, Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time. *This role is located in Tempe, AZ and is fully on site. No relocation assistance is provided for this role.* An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast‑paced, high‑volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules Key Job Responsibilities Deliver great customer service to carrier and driver experience/solutions, in a contact center environment, through researching, problem‑solving, setting appropriate expectations and working within the Amazon Transportation network. Work in fast‑paced environment, and adhere to schedules: start/stop, and breaks/lunches. Support workload surges and/or weather‑related operations as needed to include working significant overtime during designated high‑volume peaks. Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS). Work with cross‑functional teams. Use analytical skills to drive data‑driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. Provide support to field teams in driver assignment, load acceptance and driver/equipment availability. Basic Qualifications 1+ year of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience. High school or equivalent diploma. Work 40 hours/week, and overtime as required. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Are 18 years of age or older. Preferred Qualifications 1+ year of contact center, or 1+ year of work in the customer service/contact center industry experience. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,600/year in our lowest geographic market up to $66,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr