HR Contact Center Associate with Italian and English – 12-month

7 giorni fa

udine, Italia Amazon A tempo pieno

HR Contact Center Associate with Italian and English – 12‑month (fixed‑term) contract, MHLS Italy Job ID: | Amazon Czech Republic Services s.r.o. Location: Prague, Czech Republic (office based) or Home Office (Romania, Poland, Slovakia, Czech Republic). At Amazon we believe that every day is still day one. It’s our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. About the Role Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. The team provides a multi‑language capability to internal customers and is looking for HR Contact Center Associates with Italian and English to join us. Key Job Responsibilities Handle and resolve HR queries in Italian and English by referring to documentation such as FAQs and SOPs and escalating where queries cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in supporting documentation, internal processes, and areas where the level of customer service could be improved. Communicate effectively with employees to explain and resolve queries, covering the employee life‑cycle at Amazon. Actively seek employee feedback to improve service levels. Work on rotational shifts in both weekends and weekdays, including bank holidays. Home Office Requirements A quiet and private place to work. Reliable internet connection with a minimum speed of 20 Mbps download and 5 Mbps upload from Day 1. Basic Qualifications Very good proficiency in written and spoken Italian (B2 CEFR) and English (B2 CEFR). Computer skills (Windows, Microsoft Office, Outlook). Preferred Qualifications Relevant work experience in administration, customer service / call center, or HR environment. Very good proficiency in additional European languages. Ability to work in international teams across different locations and cultures. Ability to handle confidential information. Flexibility to work in a fast‑paced environment. Strong interpersonal, communication, time‑management, and problem‑solving skills. Equal Opportunity Statement Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr

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