Incident Manager
2 settimane fa
About the CompanyWelcome to Herzum | now part of catworkx We are much more than an IT consulting company : we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe. Founded in Chicago in 2000, Herzum has grown into an international organization with offices in Italy, the United States, India, Switzerland, Ecuador, and the United Kingdom. Together with catworkx, we combine expertise, culture, and vision to deliver solutions that bring innovation, efficiency, and collaboration to companies around the world. We specialize in Agile, DevOps, and team collaboration technologies, helping organizations work better, faster, and more seamlessly.Position OverviewOpen Position : Incident Manager. To strengthen our international team, we are seeking an Incident Manager with 2–3 years of experience in IT Service Management. The selected candidate will support one of our clients in managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key ResponsibilitiesManage and coordinate the resolution of incidents from detection to closure.Act as the primary point of contact for incident escalation and communication.Ensure timely restoration of services in line with SLAs and governance standards.Document incident details, timelines, and actions taken in ITSM tools.Facilitate post-incident reviews and contribute to root‑cause analysis (RCA).Collaborate with Problem Management and Change Management teams to prevent recurrence.Support continuous improvement of incident management processes.Work mode: 100% remote.Required Skills & Qualifications2–3 years of experience in Incident Management or IT Service Operations.Good understanding of ITIL framework and service management principles.Strong communication and stakeholder management skills.Ability to work effectively under pressure and manage multiple priorities.Experience with ITSM tools (e.g., ServiceNow, Remedy).Fluent in Italian and good command of English.Preferred QualificationsITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft SkillsAnalytical and problem‑solving mindset.Ability to remain calm and decisive during critical situations.Team‑oriented with strong collaboration skills.Join UsBecome part of a team driven by innovation, belief in talent, and a commitment to excellence. Your next career step starts here.#J-18808-Ljbffr
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Incident Manager
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Giuliano di Roma, Italia idpp A tempo pienoOverviewWe are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong...
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IT Incident Manager
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Napoli, Italia High End Hiring A tempo pienoWhere passion meets opportunity The best of your adventures is the one you have yet to sail! Job Purpose MSC Cruises is the world's third‐largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest‐growing...
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IT Incident Manager
1 settimana fa
napoli, Italia High End Hiring A tempo pienoWhere passion meets opportunityThe best of your adventures is the one you have yet to sail!Job PurposeMSC Cruises is the world’s third‑largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest‑growing...
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It Incident Leader: 24/7 Response
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Napoli, Italia High End Hiring A tempo pienoA global cruise company seeks an IT Incident Manager to lead incident response efforts, ensuring effective resolution and minimizing impact on business operations.Ideal candidates will have 5+ years of relevant experience, a Master's degree, and be fluent in English.Responsibilities include developing incident reports and facilitating training for incident...
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IT Incident Leader: 24/7 Response
1 settimana fa
Napoli, Italia High End Hiring A tempo pienoA global cruise company seeks an IT Incident Manager to lead incident response efforts, ensuring effective resolution and minimizing impact on business operations. Ideal candidates will have 5+ years of relevant experience, a Master's degree, and be fluent in English. Responsibilities include developing incident reports and facilitating training for incident...
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IT Incident Leader: 24/7 Response
1 settimana fa
napoli, Italia High End Hiring A tempo pienoA global cruise company seeks an IT Incident Manager to lead incident response efforts, ensuring effective resolution and minimizing impact on business operations. Ideal candidates will have 5+ years of relevant experience, a Master's degree, and be fluent in English. Responsibilities include developing incident reports and facilitating training for incident...
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Giuliano di Roma, Italia idpp A tempo pienoA leading IT services company is seeking an Incident Manager to join its operations team in Rome, Italy. The successful candidate will manage and coordinate the resolution of major incidents, ensuring minimal business impact. Candidates should have 2-3 years of experience in IT Service Management, solid understanding of ITIL processes, and strong...
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Enterprise Service Desk Manager
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casalnuovo di napoli, Italia Leidos A tempo pienoDescriptionMore About the Role: The Defense Group of Leidos has an exciting opportunity for an Enterprise Service Desk Manager to support efforts for the OCONUS Enterprise Network (ONE-Net) portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located in Naples, Italy. NGEN-R SMIT is the largest IT services program for the...
