Senior Analyst

2 giorni fa

Milano, Italia Marsh McLennan Tempo pieno
Senior Analyst - IT Support 1/2 livello

Location: Milan, Italy.

Responsibilities
  • Analyze and resolve first‑and second‑level incidents.
  • Prepare, provide support, and deliver laptops and phones used by our employees.
  • Manage escalated incidents or requests that require higher technical expertise or the involvement of subject‑matter experts internationally.
  • Monitor activities using the internal incident‑management tool ServiceNow (open, manage,